Adecco
2 months ago
Travel Agent
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Company information
- Company
- Adecco
- Location
- New Zealand New Zealand
- Posted
- 2 months ago
Job description
About the role
We are seeking an organised and proactive Operations & Administration Manager to support senior leadership and the wider travel team. This is a varied role that combines office management, executive support, travel administration, customer service, marketing coordination, and team leadership.
Key Responsibilities
Executive & Office Support
- Manage diaries, meetings, travel arrangements, emails, and correspondence
- Prepare reports, presentations, and meeting minutes
- Maintain office systems, records, databases, and company documentation
- Coordinate suppliers, contractors, and office resources
Travel Operations
- Prepare tour packs and client documentation
- Manage tour bookings and enquiries
- Update itineraries, destination information, and supplier details
- Assist with travel logistics, accommodation, activities, and tour departures
Travel & Customer Service
- Support travel consultants with reservations and bookings
- Respond to client enquiries by phone, email, and in person
- Provide a professional and friendly customer experience
Marketing & Events
- Help produce brochures, newsletters, posters, and promotional material
- Coordinate social media and website updates
- Assist with events, conferences, and tour promotions
People & Leadership
- Provide guidance and support to administration staff
- Assist with performance reviews and HR administration
- Help maintain company policies and procedures
What We’re Looking For
- Full New Zealand driver licence
- Experience in travel, tourism, events, or hospitality is advantageous
- Ability to manage multiple priorities and work independently
- Confident communicator with strong attention to detail
- Excellent organisational and time-management skills
- Strong administration and office management experience
Additional Requirements
- Demonstrated leadership capability, including the ability to lead, mentor, and provide direction to staff reporting into the role
- Confidence in answering system-related support questions and assisting staff with operational procedures when required
- Ability to train, guide, and support team members in the use of company systems and processes
- Strong administrative support experience within a sales or operational environment, including preparation of reports, documentation, and client communications
- Experience managing and maintaining company databases, operational records, and Standard Operating Procedures (SOPs)
- Proven ability to design and prepare brochures, flyers, posters, newsletters, and other business or marketing documents
- Experience using marketing and communication platforms such as Mailchimp (or similar systems) is highly desirable
- A minimum of 5 years’ practical experience using Microsoft Office and business administration systems in a professional environment
- Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and other common business software packages
Required skills
- customer service
- microsoft office
- attention to detail
- travel
- training
- mentoring
- customer experience
- communication skills
- operations
- diary management
- correspondence
- databases
- organisational skills
- accommodation
- hospitality
- team leadership
- manager
- support
- independent work
- administration
- performance reviews
- office management
- report preparation
- microsoft word
- event assistance
- standard operating procedures
- microsoft outlook
- hr administration
- guidance
- microsoft excel
- reservations
- record keeping
- mailchimp
- activities
- supplier coordination
- sops
- company policies
- microsoft powerpoint
- sales environment
- website updates
- tourism
- operational procedures
- administration experience
- email support
- travel arrangements
- phone support
- time management skills
- presentation preparation
- meeting coordination
- contractor coordination
- bookings
- priority management
- company procedures
- system support
- executive support
- meeting minutes
- company documentation
- enquiries
- travel consultants
- travel logistics
- client communications
- operational environment
- social media coordination
- in-person support
- leadership capability
- office systems
- marketing coordination
- team member support
- tour bookings
- operational records
- promotional material
- new zealand driver licence
- administration staff
- business documents
- company databases
- client enquiries
- client documentation
- marketing documents
- newsletter production
- travel administration
- office resources
- tour packs
- itinerary updates
- destination information
- supplier details
- tour departures
- brochure production
- poster production
- conference assistance
- tour promotions
- staff direction
- business administration systems
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