NielsenIQ
10 months ago
Support Engineer (Tier2)
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Company information
- Company
- NielsenIQ
- Location
- México Mexico
- Posted
- 10 months ago
Job description
Job Description
- Full-time
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
- Monitoring & validating data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases
- Keep current with product knowledge and latest features and functionality
Required skills
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