Supervision of Customer Success - Onboarding | B2B Feegow

We are hiring a Leader of Onboarding to lead and optimize the first 45 days of our customers' journey (clinics with 1 or 2 users). You will be responsible for a focused team that accelerates activation, adoption, and time-to-value — ensuring that these clinics successfully implement the Feegow system, understand its main functionalities, and remain engaged during the critical weeks of adoption.

Main Responsibilities

• Lead the onboarding team responsible for small clinics, ensuring a structured, close, and scalable process.
• Be owner of the main area indicators: activation, adoption, early churn, and time-to-first-value.
• Define, document, and iterate the onboarding playbook for this segment.
• Develop and apply product training to elevate technical knowledge of the team.
• Collaborate with Product, Support, and Expansion teams to identify friction points and opportunities for improvement.
• Act as practical leadership: support the team in complex onboardings when necessary.