Strategic Customer Engagements (Elevate) Director, English Speaking

Reporting to the AVP, APAC Strategic Engagements (Large Deal Pursuits), the mission of the Strategic Customer Engagements (Elevate) Director is to drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions across our Asia and Korea business. The leader will act as an in-region deal expert, responsible for driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for our most strategic deals.

The Strategic Customer Engagements (Elevate) Director will help define and follow a consistent programmatic approach to help the regional sales organizations and cross-functional deal execution teams to close large, complex, and strategic deals. The role will utilize collaborative account planning, out-quarter pipeline development, opportunity review cadences, deal coaching and choreography, and thought leadership, to maximize market opportunity and accelerate the sales cycle to close larger deals successfully.

The Strategic Customer Engagements (Elevate) Director will be expert in the contractual aspects of ServiceNow’s business, and able to articulate value and structure long-term, complex, multi-product agreements to enable presentation of the right deal to the customer.

The role also contributes to continuous improvement efforts for the Strategic Engagements team and participates in ServiceNow’s overall transformation effort to establish the best Enterprise salesforce in the industry.

Priorities & Responsibilities

• Drive large and complex strategic deals: validate and engage on opportunities where we intend to build > $5M+ NNACV opportunities, tracking deal progression, and escalating risks/needs to senior leaders as needed
• Champion all collaborative, integrated GTM activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities
• Drive big deal thinking and best practice sharing across the strategic engagements team (deal structures, operational opportunities, references and content on attractive themes like Digital Transformation or Artificial Intelligence)
• In partnership with the Account Executive, serve as a primary point of contact for the Customer from deal qualification through close
• Be the voice of the field sales to corporate to continually improve and ensure successful outcomes for our most strategic customers
• Represent ServiceNow in senior customer facing roles as sponsor, strategist and negotiator