parloa
1 month ago
Sr Partner Agent Architect (Germany)
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Company information
- Company
- parloa
- Location
- Germany
- Posted
- 1 month ago
Job description
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As a Sr Partner Agent Architect at Parloa, you will operate at the intersection of enterprise solution architecture, conversational AI, and partner enablement, helping strategic partners and enterprise customers design, implement, and scale AI-driven customer experiences. This is a highly consultative, customer-facing role where you will guide partners and clients through solution discovery, end-to-end solution architecture, enterprise integration design, conversational architecture, and implementation strategy for enterprise AI Agents. You will design how Parloa’s platform integrates into complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions. While you bring strong technical depth and can build when needed, your primary focus will be helping partners shape the right technical solutions, architect scalable integrations, prioritize effectively, and successfully operationalize Parloa’s platform within complex enterprise environments. You will also help shape the conversational experience layer by translating customer requirements into AI Agent behavior through prompt engineering, LLM concepts, and conversational design. Prior conversational design experience is valuable but can be further developed on the job. You will work closely with strategic partners, enterprise customers, Partner Success Managers, Technical Program Managers, Forward Deployed Engineers, Solution Engineers, and the broader Agent Architect organization to drive successful AI deployments and long-term customer value.
This is your opportunity to shape how enterprise organizations and global partners adopt agentic AI at scale while acting as a trusted advisor across both business and technical stakeholders.
Areas of ownership:
- Scope and design end-to-end AI Agent deployments across complex enterprise environments.
- Define how Parloa integrates with systems such as CRMs, ERPs, ticketing platforms, contact center technologies, and other enterprise applications.
- Apply systems thinking to solve complex multi-system data flows, dependencies, and integration challenges.
- Guide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns.
- Build, configure, test, or troubleshoot integrations using REST APIs, webhooks, JSON/XML payloads, and tools such as Postman.
- Collaborate with Forward Deployed Engineers on complex or custom integration scenarios beyond standard platform capabilities.
- Lead technical discovery workshops, architecture reviews, and solution design sessions with partner and customer stakeholders.
- Translate customer workflows and business requirements into structured conversational components and reliable AI Agent behavior.
- Apply knowledge of LLMs, prompting strategies, embeddings, and context management to improve agent performance.
- Support prompt design, conversational flows, guardrails, escalation logic, and voice configuration such as SSML, lexicons, and regex.
- Apply structured testing to validate architecture, integration reliability, agent quality, and real-world behavior.
- Review partner-created solution designs and help partners build the capability to deliver Parloa solutions independently.
- Identify and resolve delivery blockers with Product, Solution Engineering, Forward Deployed Engineering, Customer Success, and partner teams.
- Document reusable architecture patterns, implementation guidance, technical standards, and best practices.
What Success Looks Like
- Partners and customers trust you as a strategic and technical advisor.
- Partner-led deployments launch with scalable architectures, reliable integrations, and strong AI Agent performance.
- Partners become increasingly self-sufficient while maintaining high delivery quality and alignment with Parloa standards.
- Technical risks, integration gaps, and implementation blockers are identified and resolved early.
- Reusable technical guidance and architecture patterns improve delivery quality across the partner ecosystem.
Who you are:
- 4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation.
- Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models.
- Strong systems thinking and experience solving complex problems across multiple systems and data sources.
- Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools.
- Proficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT.
- Experience reading API documentation, defining field mappings, and troubleshooting integration behavior.
- Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk.
- Comfort working hands-on with integrations, configuration, testing, and troubleshooting.
- Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows.
- Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors.
- Strong stakeholder and project management skills, with experience leading workshops, discovery sessions, or architecture discussions.
- Excellent communication and consultative problem-solving skills across technical and non-technical audiences.
- Entrepreneurial mindset, strong initiative, and comfort operating in an evolving environment.
- Excellent written and spoken German & English is required
Nice to have:
- Experience enabling systems integrators or technical delivery partners.
- Exposure to contact center, telephony, or enterprise CX technologies.
- Experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite.
- Familiarity with embeddings, tool calling, retrieval, or agent orchestration.
- Experience with SSML, lexicons, regex, or voice configuration.
- Exposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes.
- Experience supporting enterprise go-lives and production troubleshooting.
Our Recruiting Process:
Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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Required skills
- design
- ci/cd
- project management
- communication skills
- security
- german language
- typescript
- kubernetes
- troubleshooting
- prompt engineering
- git
- testing
- english language
- node.js
- embeddings
- solution architecture
- talent acquisition
- rest apis
- best practices
- conversational ai
- postman
- ai agents
- tool calling
- technical advisor
- cloud infrastructure
- stakeholder management
- api design
- product
- mulesoft
- technical consulting
- scalability
- entrepreneurial mindset
- jwt
- customer success
- configuration
- oauth
- contact center
- trusted advisor
- authentication
- iso 27001
- agentic ai
- technical standards
- telephony
- crms
- integration patterns
- boomi
- sensitive information
- systems integrators
- partner ecosystem
- data transformation
- enterprise integration
- business requirements
- conversational design
- error handling
- workflow tools
- gender
- webhooks
- api documentation
- workato
- ticketing platforms
- solution designs
- strategic advisor
- scalable architectures
- systems thinking
- regex
- architecture reviews
- agent orchestration
- erps
- integration platforms
- technical risks
- solution engineers
- iso compliance
- field mapping
- equal opportunities
- scope
- api testing tools
- hiring manager
- agent performance
- enterprise applications
- complex problems
- delivery quality
- discovery sessions
- technical feasibility
- employee data
- data flows
- business stakeholders
- platform integration
- guardrails
- gdpr compliance
- api keys
- contact center technologies
- retrieval
- prompt design
- customer value
- age
- json/xml
- enterprise customers
- dependencies
- partner enablement
- technical depth
- religion
- structured testing
- strategic partners
- strong initiative
- technical stakeholders
- leading workshops
- architecture validation
- consultative role
- non-technical audiences
- scalable ai solutions
- systems architecture
- sexual orientation
- architecture discussions
- race
- sap integration suite
- consulting firms
- disability status
- implementation strategy
- saas implementation
- evolving environment
- socioeconomic background
- technical audiences
- enterprise integration design
- enterprise saas platforms
- client data
- context management
- data protection standards
- end-to-end solution architecture
- complex enterprise environments
- national origin
- technical interview
- qualified applicants
- e-verify employer
- solution design sessions
- ai agent behavior
- enterprise solution architecture
- forward deployed engineers
- technical discovery workshops
- agent behaviors
- conversational flows
- customer workflows
- reliable integrations
- solution discovery
- llm concepts
- technical program managers
- multi-system integration
- integration reliability
- scalable integrations
- bar raiser
- ai-driven customer experiences
- conversational architecture
- operationalize platform
- conversational experience layer
- partner success managers
- agent architect organization
- ai deployments
- ai agent deployments
- json/xml payloads
- custom integration scenarios
- conversational components
- prompting strategies
- escalation logic
- voice configuration
- ssml
- lexicons
- agent quality
- real-world behavior
- independent delivery
- delivery blockers
- reusable architecture patterns
- implementation guidance
- ai agent performance
- self-sufficient partners
- parloa standards
- integration gaps
- implementation blockers
- enterprise customer-facing technical roles
- partner-led delivery models
- authentication patterns
- troubleshooting integration behavior
- architecture quality
- delivery risk
- hands-on integrations
- enterprise ai workflows
- reliable prompts
- consultative problem-solving skills
- enabling systems integrators
- technical delivery partners
- enterprise cx technologies
- enterprise go-lives
- production troubleshooting
- expert interview
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