Sr. Director, APAC Resell Execution

ServiceNow is expanding its reseller-led motion across the APAC region, with a focus on building scalable coverage, accelerating partner-led growth, and improving execution quality in commercial, mid-market, and emerging segments.

The Manager of APAC Resell Execution will lead a distributed team across APAC (ex-Japan) responsible for activating, developing, and driving performance through our reseller ecosystem. This leader must excel at regional strategy execution, people management, and cross-functional influence, ensuring the APAC resell motion is aligned with global standards while tailored to local market needs.

What You’ll Do

Lead and Develop the APAC Resell Execution Team

• Manage and grow a team supporting reseller execution across multiple APAC countries (ex-Japan).
• Establish clear goals, coaching rhythms, execution standards, and developmental pathways.
• Drive consistency in partner experience and execution while honoring local market nuance.

Execute the Regional Resell Strategy

• Adapt and implement the global resell framework in APAC markets of varying size and maturity.
• Build repeatable partner motions, enablement programs, and coverage models that support scalable reseller-driven growth.
• Ensure resellers understand, adopt, and execute against ServiceNow’s commercial and mid-market plays.

Drive Revenue Growth & Pipeline Impact

• Work closely with regional sales leaders to ensure resellers contribute effectively to pipeline, NNL, and customer acquisition.
• Strengthen partner capability, readiness, and commitment across priority markets.

Matrix Collaboration & Cross-Functional Influence

• Align daily execution with the Head of GPC for APAC while maintaining tight global coordination via the matrix line into the Global Head of Resell.
• Partner with Sales, Alliances, Marketing, Operations, Legal, and Partner Programs to reduce friction and improve field–partner alignment.

Governance, Performance Management & Operational Rigor

• Establish operating rhythms such as QBRs, scorecards, pipeline reviews, and enablement cadences.
• Ensure visibility and reporting on reseller performance, execution maturity, and program adoption across APAC.

Improve Partner & Field Experience

• Remove systemic barriers that hinder reseller-led execution, advocating for clarity, consistency, and simplicity.
• Build strong trust with partners through transparent communication, predictable execution, and continuous improvement.