360Learning
4 hours ago
Solution Expert
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Company information
- Company
- 360Learning
- Location
- Paris, Remote Germany
- Posted
- 4 hours ago
Job description
Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.
You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities.
These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.
Within 1 month, you will:
Within 3 months, you will:
Within 6 months, you will:
Within 12 months, you will:
The Skill Set
What We Offer
Compensation: Package includes base salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
The Interview Process
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Required skills
- sales
- promotion
- customer support
- remote work
- recruitment
- flexibility
- project management
- inclusion
- benefits
- troubleshooting
- onboarding
- apis
- adaptability
- talent acquisition
- best practices
- technical consultant
- diversity
- equity
- technical expertise
- french proficiency
- tailored solutions
- mental health
- structured
- ticketing
- product
- performance management
- analytical
- flat files
- customer success
- platform architecture
- organized
- level 2 support
- trello
- customer training
- solution-oriented
- enterprise accounts
- compensation
- rational
- corporate social responsibility
- client needs analysis
- lms
- product adoption
- technical account manager
- customer lifecycle management
- client support
- employment conditions
- saas products
- english proficiency
- knowledge base
- professional services
- learning & development
- partner ecosystem
- environmental sustainability
- priority management
- onboarding process
- employee training
- german proficiency
- upskilling
- product offering
- scalable solutions
- scalable processes
- business impact
- lessons learned
- customer facing role
- project quality
- enterprise clients
- client-first mindset
- delivery improvement
- future of work
- partner enablement
- customer growth
- case study
- customer enablement
- technical stakeholders
- long-term value
- complex integrations
- employee growth
- third-party tools
- collaborative learning
- repeatable processes
- ergs
- customer-facing teams
- consulting experience
- trusted advisors
- functional expertise
- complexity reduction
- strategic customers
- equal opportunity workplace
- level 3 support
- partner growth
- solution expert
- complex use cases
- ethnic diversity
- convexity culture
- 360learning platform
- solution audits
- active projects
- sso configuration
- learning platform integration
- pitching value
- professional service catalogue
- hr related products
- women's erg
- parents erg
- lgbtqia2s+ erg
- csr charter
- discovery meeting
- professional services head
- chief human resources officer
- top-down training
- upskilling employees
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