Service Advisor | Zwijndrecht | Full-time

Job Description
In this role, you are the first point of contact for customers with questions about their repair and guide them through the entire damage process.
You translate their situation into correct damage quotes and Informex estimates and are in daily contact with insurers, experts, and brokers to accurately build and follow up on damage files.

Together with colleagues from the workshop, you monitor the repair schedule and ensure that customers remain clearly informed. Additionally, you perform various administrative tasks related to damage management, so that files remain complete, up-to-date, and structured.

What you will do
• Assist customers with all their questions about their repair and guide them step-by-step through the entire damage process.
• Prepare damage quotes and Informex estimates based on the information received and register them correctly in the files.
• Maintain daily contact with insurers, experts, and brokers to prepare correct damage files and ensure they proceed smoothly.
• Regularly coordinate with colleagues from the workshop regarding the planning, progress, and delivery times of repairs for clear customer communication.
• Perform various administrative tasks related to damage management, including file follow-up, document management, and meticulous maintenance of all relevant data.

Profile
• You remain calm, can assess situations well, sense what customers need, and are friendly and customer-oriented in every interaction.
• You are a flexible team player whom colleagues can always count on, you dare to take responsibility and also enjoy working independently on your files.
• Informex and Planmanager hold no secrets for you, allowing you to work efficiently and switch smoothly between different files.
• Technical knowledge is a plus, initial experience in the automotive sector is required and helps you to understand the content of the damage files well.
• Your Dutch is very good. You also speak a bit of English and French and use these languages when necessary in conversations with customers and external partners.

Offer
• A challenging role in which you combine very diverse tasks with intensive customer contact and follow-up of damage files.

• A full-time contract with a market-conform salary that matches your experience and responsibilities in the automotive sector.

• Additional benefits including hospitalization insurance, group insurance, and meal vouchers in addition to your fixed salary package.

• Internal and external training courses that support you in deepening your knowledge of damage management and customer-oriented service.

• A collegial work atmosphere with warm relationships and genuine appreciation for what you achieve daily within the team.


Are you interested in this vacancy? Apply online with your most recent CV.
Do you have questions about the vacancy? Call us at 03 755 84 20, email [email protected], or drop by our office.

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