Senior Solution Architect (m/f/d) - CCaaS (Contact Center as a Service) 40-60% (Ref. No.: 47500)

For a long-term project with our client in Bern (with remote share), we are looking for a Senior Solution Architect (m/f/d) - CCaaS (Contact Center as a Service).

Key Facts
Start: 01.12.2026
Duration: 13 months /
Utilization: 100 %
Type of deployment:
Location: Bern
Country of deployment: Switzerland

Your tasks

• Technical support for the evaluation and procurement of the future CCaaS platform as well as assessment of vendor offers

• Further development of the product and target architecture of the future CCaaS platform together with the existing architecture teams

• Concretization of technical requirements and support in the creation and maintenance of the requirements catalog

• Clarification of interfaces, integrations, and system boundaries to existing platforms and business systems

• Active participation in contact center, vendor, and architecture workshops as well as in technical Q&A sessions and Proofs of Concepts

• Evaluation of technical solution variants and development of decision bases for the evaluation and future development of the platform



Must-have requirements

• Several years of experience with CCaaS solutions and a profound understanding of modern CCaaS architectures

• Good knowledge of routing, queues, skills, IVR, omnichannel, and agent workspace concepts

• Experience in product or platform architecture as well as cloud, SaaS, and integration architectures

• Ability to technically concretize business requirements and to evaluate solution variants or vendor architectures

• Experience in collaborating with business, architecture, and engineering as well as in technical workshops

• Open personality with a quick grasp

• Very good German skills and good English skills



Nice-to-have requirements

• Experience with established CCaaS platforms such as Genesys, NICE, Content Guru, Luware, Cisco, or comparable solutions

• Proficient with technical evaluations, tenders, RFP/RFI, or product launches

• Know-how in voice, SIP, SBC, Teams Phone, or enterprise telephony

• Knowledge of ServiceNow, SAP, or comparable enterprise platforms

• Experience with AI functions such as Agent Assist, Conversational AI, Transcription, or Knowledge Assist

• Knowledge in security, IAM, data protection, and compliance



Further information

- Deployment duration: from November / December 2026 to presumably the end of 2027 with an option for extension

- Workload: 40-60%

- Location: Bern with remote share - per week

Let’s power the future together
From business case to implementation: As a leading consulting company for strategic transformations, we are a trusted partner for our clients - and for our employees. Responsible, high-performing, and always with a focus on people. #WeAreWavestone
With our 360° portfolio of consulting services, we combine first-class industry expertise with a broad spectrum of cross-industry competencies, work interdisciplinarily, and think outside the box. We can thus offer our partner companies and freelancers comprehensive perspectives within our own projects and support them in filling project vacancies as a long-term framework agreement partner - promptly and directly.

We look forward to hearing from you!

Your direct contact at Wavestone
Vivek Kandiah
Phone: +41 76 223 85 15
Email: -----

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