Boardwise GmbH
8 hours ago
Senior Customer Success Manager (m/f/d)
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Company information
- Company
- Boardwise GmbH
- Location
- Berlin Germany
- Posted
- 8 hours ago
Job description
Your mission
As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.
Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.
Your responsibilities:
- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance, meeting preparation, collaboration, and decision-making processes
- Facilitate onboarding sessions, workshops, trainings, and enablement formats
- Identify adoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
- Share customer feedback and insights with Product, Tech, Sales, and Leadership
- Improve CS processes, playbooks, and scalable enablement materials
Your profile
- Based in Germany
- Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communicationand stakeholder management skills in German and English
- Ability to consult customers, lead workshops, and translate complexity into clear next steps
- Structured, proactive, hands-on, and customer-first mindset
- Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
- Strong understanding of corporate decision-making processes and organizational hierarchies.
- Experience working with Executive Offices, Board Offices, or Corporate Secretariats.
- Proven experience engaging with C-level executives and senior management
Why us?
- 100% remote work and flexible working hours
- High ownership in a fast-growing SaaS company
- Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
- Close collaboration with enterprise customers and senior stakeholders
- Transparent, trust-based culture with fast decision-making
- 2–3 offsites and workshops per year
- Clear development paths and a steep learning curve
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Required skills
- sales
- salesforce
- remote work
- consulting
- training
- leadership
- governance
- hubspot
- saas
- collaboration
- process improvement
- onboarding
- product management
- flexible working hours
- change management
- retention
- workshops
- stakeholder management
- implementation
- decision-making
- playbooks
- expansion
- customer success manager
- c-level executives
- zendesk
- renewals
- adoption
- customer feedback
- enablement
- senior management
- gainsight
- meeting preparation
- enterprise customers
- learning curve
- fast-growing company
- trust-based culture
- fast decision-making
- executive offices
- development paths
- organizational hierarchies
- corporate decision-making
- board offices
- corporate secretariats
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