Sales & Customer Success Manager (m/f/d)

We support insurance brokers in developing their businesses – with a special focus on digitalization, artificial intelligence, efficient processes, and modern organization.

For this, we are looking for a Sales & Customer Success Manager (m/f/d) who will accompany our prospects from the first conversation to the closing and will remain a reliable point of contact for our customers thereafter.

This is not about classic cold calling or call center sales. Our inquiries primarily originate from our network, recommendations, content, and inbound marketing. Your task is to competently advise these prospects, understand their needs, and find the right solution together.

Responsibilities

• You will take over new inbound leads and conduct initial and consulting meetings.
• You will analyze the current situation, challenges, and goals of prospects together with them.
• You will present our consulting and solution offerings and guide prospects systematically through to closing.
• You will create and coordinate offers and consistently follow up on open opportunities.
• After closing, you will remain the point of contact for our customers and ensure a professional start to the collaboration.
• You will maintain regular contact with existing customers, identify new needs, and further develop customer relationships.
• You will reliably maintain our sales and customer data in the CRM and further develop our sales and customer success processes with us.
• You will work closely with consulting and management.

Qualifications

• You enjoy communicating with people and can explain complex topics understandably.
• You have experience in sales, customer success, account management, or a comparable customer-oriented role.
• You are a good listener, ask the right questions, and quickly understand what a customer truly needs.
• You work independently, reliably, and in a structured manner, and do not lose track even with multiple ongoing conversations.
• You enjoy digital products, new technologies, and artificial intelligence.
• You think entrepreneurially and want to take responsibility rather than just work through predefined processes.
• Experience in the insurance industry or the insurance broker market is a big plus, but not a must. Personality, willingness to learn, and a good understanding of customers and companies are more important to us.

Benefits

• An ambitious team with high standards for our work together
• No-bullshit culture: direct, honest, pragmatic, and solution-oriented
• Modern workplace with high-quality hardware and software
• Open communication, short decision-making paths, and results-oriented work
• €100 monthly employer-funded occupational pension
• Regular team events and offsites
• Secure and permanent employment contract
• Flexible working hours and independent work
• Modern way of working with consistent use of AI and digital tools

You don't just want to "work through" leads, but truly understand, advise, and support customers long-term?

Then we look forward to getting to know you. Simply send us your application.

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