Receptionist - Paradero Todos Santos

Community Host
Paradero Todos Santos

The Community Host will be responsible for all receptionist and administrative duties at the front desk, serving as the visible face of the company to all visitors, as well as being responsible for the first impression our guests have. The Community Host will have a pleasant and relaxed personality, while remaining perceptive and disciplined. They must be capable of handling complaints and working under pressure. A customer-oriented approach is essential. The goal is to make guests feel valued and create memorable moments during their stay.

Functions:

• Maintain the reception area clean and presentable with all necessary materials (pens, keys, paper, etc.).
• Smile and be willing to help at all times.
• Excellent guest service skills.
• Answer questions and handle complaints.
• Customer satisfaction.
• Exceed luxury service expectations.
• Answer all incoming calls and forward them or take messages.
• Receive and distribute mail, packages, etc.
• Follow up on emails, requests, and follow-ups for future guests, in-house, and departures.
• Monitor office supplies and place orders when necessary.
• Keep records and files up to date.
• Control office expenses and costs.
• Schedule additional services (restaurant reservations, tours, experiences, transportation, etc.).
• Attend to and organize retail, ensuring cleanliness and arrangement of items.

Requirements:

• Proven experience as a receptionist, customer service, concierge, etc.
• Proficiency with office machines (such as fax, printer, etc.).
• Knowledge of office management procedures and basic accounting.
• Proficiency in English, both oral and written.
• Excellent knowledge of MS Office (especially Word and Excel).
• Social and communication skills.
• Be organized and a multitasker.
• Problem-solving abilities.
• Tolerance for frustration.
• Ability to work under pressure.
• Knowledge of hotel software, preferably Opera.
• Familiarity with management software such as Micros/Symphony.
• Knowledge of rates.