Raffles Service Executive – Groups & Reservations

Job Description The key responsibilities of a Raffles Service Executive – Groups & Reservations are the coordination and management of all rooms and logistics requirements for all Corporate, Leisure and VIP group bookings. Primary Responsibilities Manages Group Operations The key responsibilities the coordination and management of all rooms and logistics requirements for all Corporate, Leisure and VIP group bookings. Ensures that the rooms are blocked as per contracted for all Corporate, Leisure and VIP groups. Coordinates with the Front Office to ensure a smooth check-in process for all guests. Verifies room assignments and ensures that all rooms are allocated correctly. Manages any last-minute changes or cancellations. Provides exceptional customer service to all guests. Maintains accurate records of all group bookings and ensures that all necessary documentation is completed. Collaborates with other departments to ensure seamless execution of group operations. Ensures that all group operations are conducted in accordance with hotel policies and procedures.