Customer Service Representative / Customer Support (m/f/d)

Job Description

This is how you support us

• You record and process incoming commercial support requests and take over the associated customer support and advice.
• You are happy to take responsibility to increase customer satisfaction, meaning you are always friendly, competent, and fair.
• You optimally and needs-based support existing and new customers and interested parties of our subsidiaries (telephony and internet providers).
• You support customers by phone with your expertise, document support requests in the help desk/ticket tool if necessary, ensure the fastest possible processing of tickets, and initiate troubleshooting reports if necessary.

Qualifications

This is what you bring

• Completed commercial or technical training, ideally with professional experience in customer service.
• Excellent organizational talent
• Experience in the confident, reliable, and as smooth as possible handling of customers.
• You can demonstrate knowledge of standardized processes in case processing and ideally in the telecommunications industry (order and contract management, invoicing, cancellation, customer porting, customer troubleshooting).
• Sound knowledge of MS Office applications.
• Very good communication skills, as well as very good German language skills, both written and spoken.

Profile

This is what characterizes you

• Communication and quick comprehension are among your strengths.
• You have a strong service and customer orientation.
• You generally think and act in a solution-oriented manner, especially in more complex situations.
• You work independently, carefully, and in a structured way.
• You want to develop further and have a high willingness to learn.
• Reliability and your organized, focused way of working characterize you.
• You have the will to cooperate supportively within your team.
• You are eager to help shape the successful development of our company and look forward to a highly motivated, industry-experienced, collegial team with a lot of fun at work.

Last but not least - what we have to offer

You can look forward to this at ropa

Our employees should enjoy coming to work every day and feel well looked after within the team and the company. This is the standard we set for ourselves as an employer. To meet this, we offer our colleagues…

• Permanent employment in a future-proof growth industry
• Attractive remuneration commensurate with experience
• Flexible working hours and the possibility of partially working remotely
• Varied tasks and independent, self-responsible work
• Company subsidies and additional benefits for personal pension provision, as well as capital-forming benefits
• Flat hierarchies and quick decision-making processes
• JobRad bicycle leasing
• Good public transport connections and free parking
• Public charging stations directly in front of the building
• Mostly air-conditioned rooms / workplaces
• Training opportunities through in-house and external training courses
• 30+1 days of annual leave (half-day company holiday on Christmas and New Year's Eve) from the first day of employment
• Employee referral program
• Honest communication and an established positive and open error culture
• Various advancement opportunities and diverse, individual development possibilities
• Treats for breaks and of course water and coffee
• Employee discounts for many products, events, and services
• A highly motivated, industry-experienced, collegial team with a lot of fun at work
• A pleasant working atmosphere due to a family-like environment
• Flexibility and solutions if life circumstances change
• Several spectacular parties, as well as regular team and employee events

Contact Person & Contact Options

Do you still have questions?

Feel free to call us at +49 (0) 7171 104 160

Please send applications to Daniel Steeger.

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