Key Account Manager (KAM)

Position Summary

We´re seeking an experienced Key Account Manager (KAM) to drive business growth and manage strategic relationships within the Open Market channel, with a strong focus on national retail chains. The ideal candidate has proven experience managing key accounts such as Coppel, a solid understanding of the product listing process, and a successful track record in the mobile phone industry. Candidates with relevant experience in the broader consumer electronics industry will also be considered.

Key Responsibilities

• Develop and execute account strategies to achieve sales, revenue, and market share objectives.
• Build and maintain strong relationships with key national retail chain customers, particularly Coppel, as well as other strategic accounts.
• Lead commercial negotiations, including pricing, promotions, product launches, and annual business plans.
• Manage the end-to-end product listing process, ensuring timely onboarding of new SKUs and compliance with customer requirements.
• Collaborate with internal teams, including Sales, Marketing, Supply Chain, Finance, and Product Management, to ensure successful execution of commercial initiatives.
• Monitor sales performance, inventory levels, sell-through, and forecasting to optimize account performance.
• Identify new business opportunities within the Open Market channel and develop strategies to expand INFINIX's presence.
• Analyze market trends, competitor activities, and customer needs to provide actionable business recommendations.
• Ensure excellent customer service and resolve commercial issues in a timely manner.
• Prepare regular business reviews, sales reports, and performance presentations for internal and external stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Marketing, International Business, or a related field.
• Minimum of 3–5 years of experience as a Key Account Manager or similar commercial role.
• Proven experience managing Open Market customers, particularly national retail chains.
• Demonstrated experience working with Coppel, including knowledge of its commercial processes and product listing requirements.
• Previous experience in the mobile phone industry is highly preferred; experience in consumer electronics is also acceptable.
• Strong understanding of retail sales channels, category management, and commercial negotiations.
• Experience managing product launches and promotional activities.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• English proficiency is preferred and will be considered an advantage

Email: [email protected]