Informatics Commercial Director, APAC

As Waters accelerates its cloud transformation and strengthens its industry leading informatics portfolio, a dedicated leader is needed to drive execution, revenue growth, and customer engagement in the Americas. This leader will be responsible for scaling Waters’ informatics organization in the APAC ultimately addressing customer needs and driving the adoption of our cloud‑based solutions.

• Lead APAC Informatics Execution – direct accountability for APAC revenue targets and pipeline growth.
• Establish and execute processes to optimize lead generation, deal closure, and expansion opportunities.
• Build and oversee a high‑performing informatics organization – lead and scale the APAC informatics team, ensuring alignment with other regions and Waters' broader commercial objectives.
• Oversee and integrate the efforts of Customer Success Managers, Inside Sales Representatives, Sales Engineers, Deal Desk & SaaS Contracting, Sales Forecasting & Operations, Field Marketing, and Professional Services.
• Drive enablement & cloud adoption – implement best‑in‑class enablement programs to equip teams with knowledge, tools, and training on cloud‑based informatics solutions; develop strategic initiatives to accelerate the adoption of Waters’ cloud and SaaS offerings.
• Strategic customer engagement & partnerships – establish and maintain relationships with key customers, ensuring a deep understanding of their informatics needs and compliance requirements; partner with strategic accounts, industry groups, and ecosystem partners (LIMS, ELN, automation vendors) to drive market penetration.

• 10+ years of experience in software or informatics leadership in Asia Pacific (Japan, Korea, ANZ, SEA).
• Strong understanding of laboratory informatics, including LIMS, ELN, and Chromatography Data Systems (CDS).
• Proven track record of scaling teams and driving revenue growth in a cloud‑based or SaaS environment.
• Experience managing customer success, inside sales, sales engineering, deal desk functions, and professional services.
• Expertise in SaaS contracting, forecasting, and operations.
• Strong leadership and cross‑functional collaboration skills.

Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.