Company Back-Office Manager

80-100%, Lausanne / Smart Working

Shape your future with us!

Are you passionate about customer contact? Join a dynamic team where your initiative, autonomy, and service orientation will be truly valued. Every day, you will have the opportunity to make a difference and contribute to a motivating environment.

Join our Distribution sector. You will be the point of contact with our clients. Every day, you will give your best to meet their needs, offering human, action-oriented, and future-focused advice, while respecting AXA's "Customer first" motto.

What we offer you

We are convinced that satisfied employees achieve better performance. That's why we offer salary supplements that provide tangible benefits, beyond the ordinary.

Flexibility and freedom: Smart Working (flexible work model), annual working hours, five weeks of vacation (six weeks from age 50), two additional weeks of vacation offered every five years, possibility to purchase up to ten additional vacation days per year

Work-life balance: family-friendly meeting schedules, 22 weeks of maternity leave, eight weeks of parental leave, childcare subsidies, company family allowances, leave days for caring for relatives or in difficult personal situations

Pensions and insurance: an attractive pension fund offering extended non-statutory benefits and savings options, and up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, subsidized lunch or Lunch Card, CHF 200 per year Smart Working allowance

Mobility: reimbursement of half-fare travelcard, Reka-Pay up to CHF 1000 per year (20% discount), fleet discounts, free electric charging station, AXA bikes available for loan

Good work-life balance: free health check-ups, annual health weeks, various physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events on health prevention and mental health

Development: three days for individual training, wide range of learning and development opportunities, free coaching, financial participation in further education, promotion of internal mobility, talent development programs, seminars for those over 55 (AXA Horizon), involvement in communities on various topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer work (environment and social)

Your future workplace

AXA, Chem. de Primerose 11, Lausanne

Send your application!

Do you have questions or need help? Do not hesitate to contact Lionel Benoud by email.

More information on the application process is available here.

Diversity and inclusion are core values at AXA

Open-mindedness, tolerance, respect for what makes us different as well as what brings us together are the essential characteristics of collaboration at AXA Switzerland. We want to promote equal opportunities and remove obstacles in the recruitment process.

If you need assistance or individual accommodations due to a disability, neurodivergence, and/or health issue, you can contact the Recruiting team at any time:

About AXA

At AXA, we are convinced that everyone has the potential to actively contribute to shaping the future. Our goal is to create a dynamic, encouraging, and progressive work environment that stimulates and inspires you. With a culture characterized by equal collaboration, trust, and diversity. With our modern working conditions, we want to consider the needs of our employees and help you develop your strengths, take on responsibility, and engage within your team for new ideas. This will allow you to grow personally and shape the world of tomorrow with us, by protecting what truly matters.

We await your application!

For administrative and data protection reasons, only complete applications (CV, certificates, etc.) submitted using the online application link will be considered.

We do not accept applications from recruitment agencies for this position.

What awaits you

• Management and administrative follow-up of an assigned portfolio of brokers
• Follow-up and processing of files related to the corporate segment
• Preparation and follow-up of offers
• Regular contact with the various brokers
• Coordination of files with the various internal departments (underwriting, claims, litigation)
• Occasional visits to broker partners
• Close collaboration with Broker Consultants

What you bring

• You have a commercial education or equivalent, ideally acquired in the insurance sector
• You systematically place the client at the center of your concerns and make their satisfaction a priority
• You possess excellent communication and negotiation skills. You enjoy customer contact and like to assist your contacts in finding suitable solutions
• You are open to change and see it as an opportunity for development
• Team spirit, reliability, autonomy, and efficiency are qualities that define you daily