General Manager, Catering & Conference Services (40254001)

How You’ll Make an Impact:

Reporting to the National Account Manager, you will be responsible for all aspects of our on-site client service operation. From overseeing day-to-day activities to shaping long-term strategies, your leadership will be instrumental in driving operational success.

Client Relationships & Contract Management

• Provide local leadership and strategic direction to build client relationships with focus on innovations and new business opportunities to enhance profitability
• Develop a local business strategy in line with current and emerging client needs that is aligned with overall operations strategy
• Ensure delivery of contract services are aligned to the Service Level Agreement(s) and standards as required
• Carry out regular contract performance audits and internal compliance audits to support the delivery of Sodexo compliance objectives
• Identify opportunities for process improvements, innovations and service enhancements to drive client engagement and remain ahead of industry trends.

People

• Lead by example; inspire your employees to follow your own actions
• Lead a team of over 100 employees
• Strong employee relations including the ability to manage diverse teams
• Ability to work collaboratively with and build positive relationships
• Lead full HR life cycle (recruitment, onboarding, training, performance, recognition, engagement, career development, etc.) for assigned site
• Organization, planning and monitoring of employee daily activities

Business & Financial Acumen

• Develop new and emerging business solutions for continuous growth and effective day-to-day operations
• Create and analyze budget/P&L statements
• Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
• Proactive planning of future business growth plans, including expansion of scope of services

Culture & Compliance

• Ensure that the site is compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
• Foster a strong health and safety culture, for our employees and our clients and customers
• Lead diversity and inclusion initiatives
• Advocate for corporate social responsibility
• Drive creative innovation, ability to drive change
• Desire for continuous improvement and growth in compliance with operating standards
• Ensure unparalleled levels of guest satisfaction by maintaining high standards of service
• Collaborate with support teams to develop and implement strategies to drive client engagement and revenue growth.
• Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit
• Directs business practices that uphold Sodexo’s mission and values