Customer Success Specialist - Clinics

Governance of relationships: Specialists establish and maintain positive relationships with clients. They act as a point of contact, offer personalized assistance, and become trusted advisors to clients.

Adoption: Accompany new clinics in their implementation and adoption process of the system.

Portfolio management: Manage a portfolio of clinics, maintaining visibility on usage and risks. Conduct regular follow-up meetings to align objectives and resolve frictions.

Proactivity and retention: Execute proactive engagement campaigns (novelties, best practices, trainings). Also, prevent cancellations by anticipating problems with timely actions.

Expansion: Identify opportunities for upsell or expansion (more consulting rooms, more users, new branches), promote products that help intelligent operation such as DP Payments, First Class, NOA, etc.

Be the voice of the client within the company: raise structured feedback to the product or technology team. Collaborate with support to ensure rapid and effective resolutions.

Data-driven: prioritize, organize, and make decisions based on daily analysis of data in key reports for operation.