Customer Success Digital Programs Manager

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Customer Success Team

Mixpanel's Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer's business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer's organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer's Mixpanel investment.

About the Role

We are looking for a detail-oriented and execution-focused Digital Programs Manager to help design, build, and run digital programs, workflows, and operational processes that support a high-quality customer experience at scale. This role is ideal for someone who enjoys turning strategy into action — building programs, launching campaigns, and continuously improving them based on data and feedback.

You will play a key role in delivering a digital-first customer experience for our scaled (downmarket) customers by supporting onboarding, adoption, and engagement programs through a mix of automated workflows, email campaigns, and other digital touchpoints. This includes developing and executing strategies to drive customer adoption, retention, and growth, as well as analyzing program performance and making data-driven decisions to optimize results.

About the Responsibilities

This role requires strong project management skills, attention to detail, and excellent communication abilities. You will be responsible for:

• Designing, building, and running digital programs that support customer onboarding, adoption, and engagement.

• Developing and executing strategies to drive customer adoption, retention, and growth.

• Analyzing program performance and making data-driven decisions to optimize results.

• Collaborating with cross-functional teams, including Sales, Marketing, Product, Engineering, and Support, to ensure alignment and effective execution of digital programs.

• Staying up-to-date with industry trends, best practices, and emerging technologies to continuously improve program performance and customer experience.