Conversation Designer - Voice AI Agents (m/f/d)

We are looking for someone who takes responsibility for voice AI agent projects from start to finish: from understanding the customer's process, to building the agent on our no-code platform, to ensuring that it achieves real business goals in live operation.

You will work with German-speaking and international (English-speaking) customers – as a consultant, builder, and analyst in one role.

About Us

Tenios has been a licensed telecommunications provider for over 25 years, headquartered in Cologne, and as part of the Apifonica Group, implements voice bots on its own platform developed within the group.

Responsibilities

Before Launch – New Customers

• Conduct discovery calls with new customers in DACH and international markets: Understand the contact center process and identify automation potential
• Gather requirements and translate them into a concrete specification
• Create process diagrams and target call flows
• Draft business process documentation and customer-side description of the agent
• Prepare discovery questionnaire and follow-ups
• Present results, options, and proposals to the customer

Build

• Build and iterate voice AI agents on our no-code platform
• Configure integrations with customer CRM/APIs and complex logic together with our integration and development team
• Test agents, conduct test calls, refine wording and logic

After Launch

• Monitor business KPIs: conversion rate, call duration, goal achievement, escalation rate
• Analyze agent flows as funnels and identify drop-off points
• Work with call recordings and transcripts to understand real caller behavior
• Propose concrete changes and drive their implementation
• Support POC and production projects to ensure KPI commitments are met

Qualifications

Must-have

• German at C2 level and English strong enough to conduct customer appointments independently – both languages are used with customers in this role
• Practical experience in independently building no-code/low-code solutions – bots, automations, flows. Not managing someone who builds it
• Experience in gathering requirements from business customers and translating them into a specification
• Confident in handling key figures, funnels, before-and-after comparisons, practical conclusions
• Direct customer experience – you speak with customers yourself
• Hands-on mentality: identify a problem, propose a change, support it through to implementation

Nice-to-have

• Experience with voice AI agents, chatbots, or contact center automation
• Understanding of conversational logic: intents, fallbacks, routing
• BI tools (Metabase, Power BI, Tableau)
• Experience with call recordings or conversation transcripts
• Background in telecommunications or contact centers

Benefits

• Gross annual salary between 52,000 and 70,000 Euros, depending on experience.
• Hybrid work model with location in Cologne
• An international B2B technology environment: collaboration with customers from various European markets in a fast-growing technology company.
• Focus on artificial intelligence and technology: daily work with state-of-the-art AI solutions and digital tools.
• An influential team: an international, highly productive team with fast decision-making processes and a tangible impact on the company's growth

Important to know

• Hands-on, but not alone: designing and building the agent is up to you – for complex integrations and platform work, our integration and development team is available to assist you
• You are responsible for the customer end-to-end – from the initial discovery call to post-launch KPIs
• Data is incomplete and sometimes unstructured – this is normal; practical decisions count more than perfect analysis
• Success is measured by working agents that achieve business goals – not by the number of documents
• You will take over existing German and international customers – the first few months will involve ongoing projects
• Two customer-facing languages mean real switching: a German discovery call in the morning, an English one after lunch is normal

Find Jobs in Germany on Arbeitnow