Contact Center AI Engineer - Hybrid

Job Overview: We are seeking a Contact Center AI Engineer to join our client's team. In this role, you will work closely with their contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light integrations with contact center applications. As a brand ambassador and local product evangelist, you will be responsible for understanding and articulating the value proposition of our AI solutions. This position requires strong technical acumen, project management skills, and a passion for customer success. This is a hybrid position, based in NYC. Responsibilities: * Collaborate with contact center operations to identify and prioritize AI use cases. * Write technical requirements and documentation for AI deployments. * Map customer needs and translate them into AI solutions. * Conduct light integrations with contact center applications. * Customize AI copilots to meet specific customer requirements. * Provide technical support and troubleshooting for deployed AI solutions. * Serve as a brand ambassador and local product evangelist. * Understand and articulate the value proposition of AI solutions. * Stay up-to-date with the latest AI technologies and trends. * Manage project timelines and deliverables. * Communicate effectively with cross-functional teams. Qualifications: * Bachelor's degree in Computer Science, Engineering, or a related field. * 3+ years of experience in a technical role, preferably in a contact center environment. * Experience with AI technologies such as NLP, machine learning, and chatbots. * Experience with contact center platforms (e.g., Genesys, Avaya, Cisco). * Strong technical writing and documentation skills. * Excellent communication, interpersonal, and presentation skills. * Project management experience. * Ability to work independently and as part of a team. * Passion for customer success. Bonus Points: * Experience with specific AI platforms (e.g., Dialogflow, Amazon Lex). * Experience with cloud platforms (e.g., AWS, Azure, GCP). * Experience with scripting languages (e.g., Python). Benefits: * Competitive salary * Health, dental, and vision insurance * Paid time off * Professional development opportunities