Doctoralia Brasil
9 months ago
Product NOA Customer Success Analyst
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Company information
- Company
- Doctoralia Brasil
- Location
- Brasil Brazil
- Posted
- 9 months ago
Job description
Job Description
Responsibilities
- Proactively manage the B2C customer portfolio, acting in onboarding, ongoing and retention;
- Understand user needs and present solutions through calls, video calls, WhatsApp and email in mass or individual campaigns;
- Ensure that the onboarding process occurs with quality, clarity and within the expected timeframe.
- Identify opportunities for improvement in customer experience, product and internal processes;
- Maintain all records and interactions updated in internal systems;
- SUPPORT engagement, retention and possible upsell initiatives;
- Act on ongoing customer base, following usage, engagement and evolution along the journey;
- Monitor usage indicators, satisfaction and risk, acting preventively in retention.
- Treat cancellation requests, understanding motivations, proposing alternatives and seeking reversal when possible.
- Work with Product, Support and Sales areas, bringing real customer feedback for continuous solution evolution.
Required skills
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