Client Service Agent | Window Treatment Department

The Client Service Agent will be responsible for several essential tasks related to client support and file management:

Reception and Communication

• Respond to customer calls and emails in a professional, courteous, and proactive manner.
• Manage requests for information regarding orders, deadlines, installation follow-ups or necessary adjustments.
• Understand client concerns, ask the right questions, and transmit information to the appropriate team.
• Ensure clear, constant, and documented follow-up for each file.

File Management

• Open, update, or classify customer files in the computer system.
• Verify the accuracy of received information, documents, measurements, or notes.
• Create service requests, organize follow-ups, and plan necessary steps with installers or technical services.
• Manage warranty claims, adjustments, repairs, or post-installation issues.

Internal Coordination

• Collaborate with decorators, installers, and administrative team members to ensure rapid resolution of files.
• Follow up with suppliers for products under warranty or special orders.
• Maintain effective communication between all involved parties.

Administrative Tasks

• Perform precise data entry in internal systems.
• Aid in managing invoicing, documentation, and written communications with customers.
• Maintain impeccable organization of the workspace and files.
• Perform any other related administrative tasks.