Account Manager- 100% Remote (m/w/d)

Job Title:

We are looking for an experienced account manager who can build long-term relationships with customers and provide them with expert advice on software solutions. As a key member of our team, you will be responsible for managing customer accounts, providing technical support, and identifying new business opportunities.

About Digistore24:

We are one of the fastest-growing technology companies in Europe, dedicated to shaping the digital future. Our mission is to empower people to share their knowledge online and turn their dreams into reality. With our software solutions, millions of people can access information that helps them achieve their goals.

Your New Dream Job:

As an account manager at Digistore24, you will have the opportunity to build your expertise in software and online marketing, while working with a dynamic team of experts. You will be responsible for managing customer accounts, providing technical support, and identifying new business opportunities.

• Kundenbetreuung: You will manage your own portfolio of customers, build long-term relationships with them, and proactively address their needs.
• Software- & Online-Marketing-Beratung: After a thorough onboarding process, you will become an expert in online marketing and software applications. You will answer customer questions about our software in the context of online marketing - both written and verbally, as well as through various channels like WhatsApp.
• Kundenzufriedenheitsmanagement: You will be the central point of contact for all customer inquiries - from new ideas (feature requests) to problems (bug reports). You will verify bugs or collect detailed information on feature wishes and feed everything back to development in a structured manner. You will continuously identify potential improvements and challenges from customer interactions and proactively share them with your team to improve our processes and meet customer needs.
• Repräsentation von Digistore24: Whether at international VIP customer events, business lunches, or trade shows - you understand how to build relationships face-to-face.

PS: This is not a sales position.

Your Typical Day at Digistore24:

• Struktur ist alles: You start by reviewing all messages. Based on this, you prioritize and plan your tasks for the day.
• You begin with the most important customer inquiries: A customer who helped you yesterday with the approval of their digital product is asking a follow-up question about the multi-upsell feature.
• Now it's time for a virtueller Kaffee-Call: The next 15 minutes are reserved for a relaxed exchange over coffee with a team colleague.
• You continue to work on new customer inquiries via email and voice message, which arrived during your coffee call. Technical questions about APIs, upsell flows, and split tests are answered thanks to your detailed onboarding and a checklist in no time!
• Ping! A VIP customer is sending you an WhatsApp message asking for Unterstützung bei einem dringenden technischen Problem, which is new to you. You think of solution suggestions and post them in the team chat. Your colleague promptly provides feedback. You call your customer and explain the solution, and your customer is happy - it's great to know that your team gives you Rückendeckung!
• In your lunch break, you meet friends at your favorite Italian place around the corner. This freedom can be taken because you work remote, and you can design your pause freely.
• Back at your desk, your phone rings. Your VIP customer is calling - a doctor who offers health coaching services. She's launching her online course tomorrow, but the product approval has reported a problem. You check the release process. The reason is quickly clear: The prices on the product page and in the order form do not match. After adjusting the information, you inform the product approval team. The product goes live, your customer is grateful, and thousands of people get closer to their health goals.
• Motivated, you join the Team-Call. Your team leader informs you about a new AI tool that records internal meetings and summarizes action items. You take time to learn how to use it. So you stay on top of the latest technology with us.
• You then have a Check-in-Call with a customer. You have ideas for unlocking new markets for their product and present them now to actively move them forward.
• Before the end of the day, you quickly check Social Media to see what your customers are talking about. So you're always at the pulse of their business and strengthen relationships actively through regular, appreciative comments.