Bicycle Mechanic (m/f/d) - Technical Customer Service

Write with us on the success story of RAYMON and become part of our agile team! Do you believe that the wheel can be reinvented every day? Then you are exactly right with us! Because with R Raymon Bicycles GmbH, we are already shaping the mobility of tomorrow. We develop, design, and produce bicycles and e-bikes for various target groups.

To strengthen our international team, we are looking for a Bicycle Mechanic (m/f/d) - Technical Customer Service in full-time, starting as soon as possible.

Responsibilities

• Technology meets Customer Service: You will take over the recording, diagnosis, documentation, and assessment of particularly critical and demanding complaints that could not be resolved by our specialist dealers – and find a suitable solution.

• Problem Solver with Workshop Focus: You will professionally repair complex complaints and ensure that our bikes are quickly back on the road or on the trail.

• Interface with Our Specialist Dealers: You will communicate closely with our retail partners and work closely with the Customer Service Team.

• Spare Parts in Hand: You will check and manage our spare parts inventory, ensuring that needed components are available and properly organized.

• Share Knowledge: You will conduct internal technical training and convey your know-how understandably to colleagues and partners.

• Technology with Foresight: You will observe our product range from a technical perspective, analyze errors and complaints, and develop solutions for recurring series problems – in close coordination with Quality Management.

• Bikes for Special Uses: You will assemble and maintain our event bikes and ensure that they are perfectly prepared for their use.

• Customization: You will customize bicycles for Brand Ambassadors and implement necessary modifications and adjustments.

• Ready for the Spotlight: You will technically and visually prepare bicycles for photoshoots, media tests, and other product appearances.

• Team Player on Tour: You will also support our team directly on-site at events and contribute your technical expertise where it is needed.

Qualifications

• Technical Background: You are really good at fixing things and enjoy solving even the trickiest cases. If a specialist dealer can't get any further, you will find out where the problem lies, develop a suitable solution, and get the bike back on the road.

• System & Diagnosis Know-how: Knowledge of component manufacturers as well as their software and diagnostic systems is a real plus.

• Customer-Oriented & Communicative: You communicate clearly, solution-oriented, and at eye level – internally and externally.

• Organizational Talent: You keep an overview even with multiple parallel topics and can reliably coordinate tasks.

• Digitally Mobile: You have experience with ERP and CRM systems and confidently use digital tools in your daily work.

• Team Player: You enjoy working with other departments and actively contribute to joint solutions.

• Problem Solver: You are characterized by excellent problem-solving skills and analytical thinking.

Benefits

• Family Team, Strong Brand: At R Raymon Bicycles, you can expect a warm, motivated team with short decision-making paths and a real hands-on culture.

• Bike Benefit: Your Bike, Your Ride: Borrow a bicycle or e-bike from our current range for up to one year – almost free of charge and with flexible options afterward.

• Company Bike Leasing: Your bike for everyday use – for long-term use, including a 10% subsidy on the monthly leasing rate and tax advantages.

• Time for Yourself: Enjoy 30 days of annual leave for relaxation, adventure, and new energy.

• Secure Your Future: Benefit from our company pension scheme including a 25% employer contribution – for a financially secure future.

• Health Matters: We support you with additional private insurance within the scope of a company health insurance.

• Recharge Your Energy: Cold and warm drinks as well as fresh fruit are available to you free of charge.

• Community That Supports: Look forward to regular team events, shared experiences, and genuine cohesion.

• Shape Instead of Just Participating: Contribute your ideas and actively shape our shared future.

• Learn from Mistakes: An open and positive error culture ensures trust, development, and real teamwork.

ARE YOU A GOOD FIT?

Then we look forward to receiving your meaningful application with a cover letter, resume, and certificates. Please state your earliest possible start date and your specific salary expectations.

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