Customer Success Manager:in für Dental Startup - hybrid/remote (m/w/d)

🚀 Join the dental revolution at Roger!

With our KI-Assistenten für Zahnarztpraxen, we're changing the practice landscape: We increase revenues, relieve teams, and optimize patient communication.

As Customer Success Managerin, you are the driving force behind our growth: You accompany our customers, build sustainable relationships, and ensure that they experience the full value of Roger. At the same time, you actively reduce Churn and ensure that our customers work successfully with Roger in the long term.

Sounds like your mission? Then apply now!

Aufgaben

• Onboarding & Kundenbetreuung: You accompany our customers (dental practices) from implementation to successful use of Roger and ensure a smooth introduction as well as a long-term positive customer experience.
• Churn Management: Analysis of reasons for cancellations, development of countermeasures, and ensuring long-term customer retention.
• Beratung & Enablement: Support in the successful use of Roger, including training and product workshops.
• Analyse & Reporting: Monitoring of relevant KPIs and derivation of measures to increase revenue and reduce churn.
• Umsatzwachstum: Development and implementation of strategies for cross- and upselling with existing customers.
• Teamwork: Close cooperation with Sales, Product, and Marketing to directly incorporate customer needs into product development.

Qualifikation

• Erfahrung: Several years of experience in a dental practice (ZFA/ZMV/Reception) or in Customer Success Management (knowledge of the dental medical environment is an advantage).
• Kundenorientierung: Enjoyment of consulting, process optimization, and long-term customer binding.
• Kommunikation: Strong communication and consulting skills, empathy, and enthusiasm.
• Daten & Tools: Familiarity with KPIs, reports, and CRM tools.
• Growth-Mentalität: Interest or experience in cross-selling, upselling, and churn management.
• Startup-Mentalität: Hands-on, flexible, and motivated to take responsibility in a dynamic environment.
• Sprachkenntnisse: German on a native level and very good English.

Benefits

• Attraktives Gehalt – performance-oriented and competitive.
• Modernes Office – hybrid working possible. Our office is located in the heart of Berlin, Münzstraße 21, 10178 Berlin.
• Mentorship & Onboarding – structured training + personal support.
• Karrierechancen – rapid growth in a strongly scalable startup.
• Motiviertes Team – collaboration with smart, inspiring colleagues.
• Startup-Drive – dynamic, effective, and with real impact in the healthcare industry.

👉 Are you ready to transform dentistry with Roger?

Then apply now, mention your earliest possible start date, and let's get in touch!

We look forward to your application!

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