Workplace Operations Specialist (m/f/d)

We are Gamma Communications GmbH

As a leading specialist for IP and cloud communication in Germany, we connect people – and actively shape the working world of tomorrow.
Under the motto 'Working smarter, together', we offer our employees a modern, flexible working environment that creates space for ideas, development, and genuine teamwork.

Together, we face the dynamic challenges of the telecommunications industry – with enthusiasm for our solutions and the ambition to improve every day.

Become part of our team and shape the telecommunications solutions of tomorrow with us – reliable, customer-oriented, and innovative. Let's achieve extraordinary things together – #GoodTogether.

Responsibilities

• Processing and resolving incidents and service requests in 1st and 2nd level support
• Administration of user accounts, permissions, and workplace services
• Support for onboarding, offboarding, and change processes
• Operation and further development of Freshservice and ITSM processes
• Management of IT assets, licenses, and workplace technologies
• Participation in automation and IT projects
• Creation of documentation and knowledge bases
• Close collaboration with internal and external stakeholders

Qualifications

• Several years of experience in IT support, service desk, or workplace management
• Knowledge of ITIL-based ITSM processes and common ticketing systems
• Good knowledge of Microsoft 365 and user and permission management
• Experience in managing Windows and macOS end devices
• Understanding of IT security, asset management, and modern workplace technologies
• Service-oriented, structured, and independent working style
• Strong communication skills, team spirit, and willingness to learn
• Very good German and good English skills, both written and spoken

Benefits

You will like this:

We are a dynamic team and work with lean processes and short decision-making paths. A balanced work-life balance is also very important to us. Therefore, we offer our employees a working atmosphere in which they feel comfortable!

• Flexible working hours
• 30 vacation days + Birthday day Off + day off on December 24th & 31st
• Company pension scheme & supplementary health insurance
• Remote work – location-independent and flexible with modern IT equipment
• Regular team events

Interested?

For environmental and cost reasons, we explicitly ask you to refrain from applying by post. Do you have questions about the position or the application process? Then feel free to contact us by phone: +49 9286 9404-139

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