Workplace Engineer

### Job description At TenneT, we work on an energy supply that keeps the Netherlands moving. As Workplace Engineer of Specific Workplace Services within End User Services, you will make a direct impact on the future of our electricity grid. You play a key role in delivering reliable and future-proof IT services for our employees. Together with your colleagues, you work on services that enable employees to work optimally and successfully, so that we can continue to provide the Netherlands with reliable energy. Your contribution to TenneT How do you keep the Netherlands going? As Workplace Engineer, you are responsible for acting as a trusted advisor, providing expert advice and sharing knowledge with internal and/or external stakeholders. For this role, you need to know what is happening among users, so you will occasionally travel to one of our locations in the Netherlands, so that the Netherlands can continue to rely on reliable, affordable and sustainable energy. You will work in the Specific Workplace Services team, consisting of 22 colleagues. In addition, you are responsible, among other things, for: - You inventory user needs and translate them into functional/technical requirements and improvement proposals for applications and services. - You coordinate change requests, determine impact and priority, and guide the implementation of new or changed services and functionalities. - You organize and guide acceptance tests and ensure careful deployment of changes in accordance with TenneT processes. - You perform functional management, analyze incidents and issues, and monitor timely and high-quality resolution within the agreed service levels. - You support users and key users and work closely with technical administrators, suppliers and other internal stakeholders. Your profile and background At TenneT, we seek professionals who contribute to an effective and future-proof project organization. We expect you to have the right experience and skills to make a valuable contribution to our team and our mission. Therefore, we ask of you: - A completed HBO (university of applied sciences) degree in a relevant domain. - Demonstrable experience in business analysis. - You are familiar with ITIL, BiSL and Agile working, preferably also certified. - You are analytical and have an affinity with complex technical challenges. - You are able to plan your own work in order to achieve the agreed results. - Professional command of the Dutch and English languages. To truly make a difference in this role, you recognize yourself in the following competencies: - Customer focus: You are responsible for the correct functioning/design of solutions, and create purposeful value with your solutions. - Managing complexity: You are able to analyze complex technical issues and resolve them in a structured way within a dynamic environment. - Quality of decisions: You make well-founded decisions based on analyses, risks and facts. - Organizational awareness: You are able to involve the right people at the right time, so that bottlenecks are effectively resolved and objectives are achieved. This role falls within the IT specialist job profile, so that it is clear to you and TenneT which responsibilities, expectations and growth opportunities come with this position. Our offer We offer you: - A one-year contract with a one-month probationary period, based on 40 hours per week, with the intention of offering a permanent contract (indefinite term) after one year if performance is good. - A salary in scale 7: €4,211 to €7,447 gross per month, with 8% holiday allowance and 6% year-end bonus. - A solid pension via ABP: we pay 70% of your premium. - 43 vacation days per year. - Hybrid working, including a travel expense, internet and home working allowance. - Support for your vitality, with a contribution towards a sports subscription and health insurance. - Development opportunities via the TenneT Academy, so that you can continue to expand your knowledge and skills. All stated employment conditions apply to a full-time employment contract, unless otherwise stated. TenneT carries out a VOG (certificate of conduct) and an AIVD (General Intelligence and Security Service) screening for this position. Have questions about the recruitment process? Please contact Judith Segura - van Bruggen (Corporate recruiter) via [email protected]. Have questions about the position? Please contact Samantha Verhoeven (Manager IT) via [email protected]. Applications can only be submitted via the application form. We cannot process applications sent by email with a CV. Unsolicited approaches in response to this vacancy are not appreciated and will therefore not be considered.