Working Student (m/f/d) Marketing & Customer Support

Location

We are looking for a working student for approximately 20 hours per week and at least one year, starting in February 2026, for our location in Munich or Berlin.

Your Tasks

As part of the Marketing Team, you will be responsible for:

Customer Support

• Processing incoming user inquiries, reviews in app stores, and community management.
• Handling specific inquiries in coordination with the relevant specialist department while always keeping an eye on all topics that affect our users and creating reports.

Social Media

• Contributing to the planning, creation, and publication of social media content.
• Weekly creation of forecast videos in Adobe Premiere for the App and Social Media.
• Monitoring and analyzing the performance of our social media channels and creating reports.
• Developing creative ideas for campaigns and activities that strengthen our brand.

Sustainability

• Supporting our internal Green Team with administrative tasks related to sustainable corporate strategies and the preparation of our annual carbon footprint.
• Working closely with various departments and external partners.

Your Profile

• Enrolled student in a relevant degree program (e.g. communication sciences, marketing, sustainability management or similar).
• You can speak English and at least another language like French, Spanish, Polish, Czech, etc. (German is not a must).
• Interest in customer communication, social media, and sustainability.
• Some experience in social media management or customer support would be an advantage.
• Confident handling of MS Office, video editing tools (Canva, Adobe Premiere), and common social media platforms (Instagram, Facebook, YouTube).
• Creativity, affinity for numbers, organisational talent, and a meticulous way of working.
• Strong communication skills and enjoy working in a team.

Your Benefits

• Flexible working hours that can be easily combined with your studies.
• Insights into the areas of customer service, social media, and sustainability management.
• Your own area of responsibility with room to develop your own ideas and concepts.
• Our corporate culture is characterised by team spirit, open communication, and a dynamic atmosphere, flat hierarchies, and short decision-making paths.
• Uncomplicated interaction: We call each other by our first names and are not bound by dress codes.
• A wide range of additional benefits and employee services in a leading media company.

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