CX-International
11 months ago
Workforce Planning Manager
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Company information
- Company
- CX-International
- Location
- South Africa, Western Cape, Cape Town Region South Africa
- Posted
- 11 months ago
Job description
In this key role, you’ll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You’ll manage forecasting, scheduling and real-time performance, while coaching and leading a small planning team to support operational excellence as we scale. Bellville-based contact centre. • Forecasting call volumes and staffing requirements • Creating efficient schedules to meet service levels and manage costs • Monitoring real-time performance and adjustin…
Required skills
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