Workforce Planner

About us | ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident. You can find more about ACC and the work we do here. About the role | As a Workforce Planner, you will ensure our workforce aligns with strategic goals through proactive forecasting, scheduling, capacity planning, and real-time adjustments. Responsibilities include developing forecasts, and workplans that balance service delivery and employee wellbeing. About you | You can work independently while being part of a supportive team. Our team is based in various locations throughout New Zealand, yet we maintain a close-knit and supportive environment. You are proactive and willing to take the initiative to reach out to team members for assistance whenever needed. * Proven skills in workload management, forecasting, scheduling, and real-time resource allocation. * Background with workforce management tools (e.g., Genesys Cloud). * Excellent analytical, problem-solving, communication, and interpersonal skills. * Commitment to diversity and inclusion. * Experience managing busy environments. * Strong stakeholder influence and collaboration skills. * Customer-focused with advanced proficiency in Excel, SQL, Python, and PowerBI. * Cultural competency in Māori and/or Pacific cultures is ideal We value potential and growth over perfection. If you meet some of the criteria and you're enthusiastic about learning and contributing, we want to hear from you! We encourage you to apply if you: * Are excited about the opportunity to work with a diverse team. * Have experience in Workforce Planning, or a strong desire to learn and grow in this area. * Possess excellent communication skills and the ability to collaborate effectively. Working at ACC | At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: * Employee networks to support our colleagues from diverse backgrounds. * The option to explore flexible working that suits your needs and ours. The appointing salary for this role will sit between $90,039 and $110,047and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. How to apply | Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to 5pm Wednesday 4th February. Applications can only be accepted when submitted through our Te Kahu Opportunities Marketplace. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HR Help