Transat Tours Canada
11 months ago
Workforce management Agent (Temporary 12months)
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Company information
- Company
- Transat Tours Canada
- Location
- Canada, Québec, Montréal Canada
- Posted
- 11 months ago
Job description
Job Description In collaboration with the contact center manager, the Workforce Management Coordinator is responsible for the daily and weekly optimization of the contact center. Specifically, the person must ensure that the optimal number of staff is available at all times to maximize various performance and efficiency results in the sectors. Responsibilities Monitor traffic on the different queues and agent adherence continuously. Manually adjust schedules or configure settings to enable auto…
Required skills
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