Work & Travel in Lisbon- Italian-speaking

We are looking for Italian-speaking Advertisers Support Specialists to assist small and medium businesses (SMBs) with their digital advertising needs.

In this role, you will help advertisers grow by providing post-sales support, troubleshooting, and product guidance all in a dynamic and innovative environment.

• Support SMB advertisers via email, chat, and occasional outbound support calls

• Provide assistance with Facebook/Instagram advertising tools

• Troubleshoot technical issues, report bugs, and guide clients through solutions

• Offer pre- and post-sales product support

• Improve client experience through accurate information and product knowledge

• Identify trends and recurring issues among advertiser accounts

• Manage multiple tools and platforms while maintaining high-quality service

• Fluent Italian (C1+) and strong English communication skills

• Great problem-solving and troubleshooting abilities

• Comfortable working with multiple digital tools

• Positive, proactive, and customer-oriented mindset

• Previous experience in customer service, marketing, or tech support is a plus

• EU citizenship or valid work permit for Portugal

• 40 hours per week (8h/day + 1h lunch)

• Rotational shifts Monday to Sunday, between 06:0024:00

• Portuguese public holidays apply

• 22 days annual leave

• Base salary + Holiday bonus + Christmas bonus

• Meal allowance

• Private health insurance (after signing the work contract)

• Additional performance incentives

• Training compensation paid after completion of training

• Contract:

  • 12-month initial contract

  • Renewable + possibility of permanent contract

Apply now or send your CV to: [email protected]