We are HASOMED

HASOMED is the innovation driver and market leader in the field of psychotherapeutic practice management systems. With our software Elefant, we support approximately 12,000 psychotherapists daily in Germany in organizing their practices efficiently – and stand for reliability, innovation, and excellent customer service.

Making knowledge effective. Help us make the right know-how available at the right time and in the right place – for our customers, our support team, and the entire HASOMED group as

Knowledge Manager (m/w/d)

📍 Magdeburg or Remote (hybrid) · 🕒 Full-time

Your Mission:

• BUILDING, MAINTAINING, AND DEVELOPING OUR KNOWLEDGE DATABASE (SUPPORT, TRAINING, INTERNAL PROCESSES)
• STRUCTURING, EDITING, AND UPDATING HANDBOOKS, GUIDELINES, FAQs, AND TUTORIALS
• TRANSLATING COMPLEX TECHNICAL CONTENT INTO CLEAR, USER-ORIENTED TEXTS
• ENSURING THAT CONTENT IS KI-READY (E.G. FOR CHATBOTS/ASSISTANCE SYSTEMS)
• CLOSE COOPERATION WITH SUPPORT, PRODUCT MANAGEMENT, DEVELOPMENT, AND CUSTOMER ACADEMY
• DEVELOPING AND IMPLEMENTING STANDARDS FOR PROCESSES & DOCUMENT QUALITY
• SUPPORTING THE INTRODUCTION OF NEW TOOLS & E-LEARNING TECHNOLOGIES

Your Profile:

• STUDY OR EQUIVALENT QUALIFICATION IN COMMUNICATIONS SCIENCE, INFORMATION MANAGEMENT, TECHNICAL EDITING, PEDAGOGY, ETC.
• EXPERIENCE IN KNOWLEDGE MANAGEMENT, TECHNICAL DOCUMENTATION, OR BUILDING KNOWLEDGE BASES
• AABILITY TO PREPARE COMPLEX TOPICS FOR TARGET GROUPS (PROFESSIONAL AUDIENCE & END-USERS)
• FAMILIARITY WITH DIGITAL TOOLS; IDEALLY EXPERIENCE WITH KI-GESTÜTZTE INFORMATIONSSYSTEMEN
• STRUCTURED, PRECISE, AND SELF-DIRECTED WORK STYLE
• HIGH AFFINITY TO TECHNOLOGY, INNOVATION, AND DIGITAL LEARNING
• VERY GOOD GERMAN KNOWLEDGE; ENGLISH IS AN ASSET

Nice to have:

• EXPERIENCE WITH DATA-LABELING/ANNOTATION AND DATA-TAGGING (E.G. TAXONOMIES, METADATA QUALITY, CONSISTENCY GUIDELINES)
• PRACTICE IN RAG-VORBREITUNG (RETRIEVAL-AUGMENTED GENERATION), E.G. CONTENT-CHUNKING, INDEXING, RETRIEVAL QUALITY, PROMPT/RESPONSE GUIDELINES
• FAMILIARITY WITH EVALUATIONS/OBSERVABILITY TOOLS LIKE LANGSMITH

Your Environment & Benefits:

🌟 MAKING KNOWLEDGE EFFECTIVE
CENTRAL ROLE FOR SERVICE QUALITY & KNOWLEDGE LANDSCAPE
🌟 SHAPING THE FUTURE
MITWORKING ON KI-BASED SUPPORT SOLUTIONS
🌟 A WORK ENVIRONMENT THAT INSPIRES
OUR MODERN BUILDING OFFERS FREESPACE FOR CREATIVE WORK, MOBILE WORKPLACES, A FITNESS ROOM AND A