Working Student: Operations & Customer Experience

nuuEnergy - That's US!

nuuEnergy has set itself the mission to lead the heating transition that Europe urgently needs!

Do you want to see how a Climate-Tech startup works from the inside, rather than making coffee? We are looking for you as the interface between our customers, the installation teams in our hubs, and the team at headquarters. You will solve problems, plan deployments, and help build the processes with which we will grow in the coming years.

Sounds exciting? Then read on!

About Us

We are a Climate-Tech startup from Munich and are revolutionizing heat pump installations: with smart end-to-end solutions for our customers, honest craftsmanship, regional teams, and systems that really work.

What does that mean exactly?
We are developing the operating system for heat pump locations across Germany. Our regional locations ("Hubs") install heat pumps for homeowners; processes, customer acquisition, recruiting, and our own software come centrally from our HQ in Munich.

What makes us special?
Our combination of startup dynamism, pride in craftsmanship, and real meaningfulness. We have a strong management team, many development opportunities, and delegate responsibility from day one.

Your Tasks

Why this role exists:
With every heat pump we install, the number of our customers who want to be well looked after even after installation grows. Inquiries, maintenance, small issues: how we handle them decides whether someone will recommend us.
That's why we are further expanding our operational processes here.
You are the first point of contact on the customer phone line, ensuring that maintenance appointments are reliably scheduled, and identifying where our service processes are still faltering. Our craft teams in the hubs carry out the work on-site. You keep all the threads together and make the process better step by step.

What you will learn with us

• How a company with multiple locations is managed operationally

• Solve problems in a structured way, document and improve processes

• Work with CRM and planning tools in everyday life

• Direct exchange with management and the Ops team
  
  

Your tasks:

Customer phone & customer inquiries

• Receive, categorize, and resolve calls and inquiries from customers, or forward them to the correct department
• Document customer concerns clearly and follow up until completion
• Explain technical issues understandably, with consultation from our technicians if necessary

Maintenance coordination

• Schedule and confirm maintenance appointments with customers and our hubs
• Keep an eye on the deployment planning of the hubs so that no maintenance is missed
• Follow-up: gather feedback, clarify open points

Improve service processes

• Identify recurring inquiries and bottlenecks and suggest solutions
• Create and maintain templates, FAQs, and workflows for operations
• Pass on learnings from customer service in a consolidated manner to Ops Excellence and our Product team

Your Profile

What you bring with you:

• You enjoy customer contact and remain friendly and solution-oriented even with complex topics
• Structured, reliable way of working – no appointment gets lost with you
• Desire to not just execute processes, but to make them better
• German at C2 level
• Availability of at least 15 hours/week, spread over fixed days at the office in Munich

Advantageous:

• First experience in a startup
• First experiences with customer contact
• Interest in the energy transition and sustainability

You don't meet every point? Apply anyway – what's more important to us is how you think and work, rather than a complete checklist.
What awaits you with us

• Real responsibility and development: We've already hired many working students ;)
• Direct impact: Your process improvements will apply to all hubs
• Insight into a fast-growing Climate-Tech startup and into the practicalities of the heating transition
• Flexible working hours that adapt to your semester schedule
• Opportunity to write practical projects or thesis work with us
• Direct contact with the management level
• Top office in Glockenbach

Sounds like you?

Then apply directly via the form on this page. A CV is enough, but a few sentences about why the role appeals to you are, of course, welcome. We welcome applications from all people, regardless of gender, origin, or life path, and will get back to you promptly.
Do you have children, care for relatives, or are you looking for a position with fewer hours, for example, 80%, for other reasons? Apply anyway and feel free to address it directly – we'll look together at what's possible.

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