Working Student (m/f/d) Implementation & Customer Support

ORDERMONKEY by SELISE | Zürich | Part-time (60+ %)

Are you interested in technology, digitalization, and gastronomy and enjoy direct customer contact?

Would you like to gain practical experience in an innovative tech company alongside your studies, actively support customers, and become part of a dynamic team?

Then ORDERMONKEY is the right place for you!

ORDERMONKEY is an innovative self-ordering platform from the international technology and software development company SELISE. With our digital solutions – from self-ordering kiosks to webshops and payment and loyalty systems – we help leading gastronomy companies to make their processes more efficient and improve the customer experience.

For our team in Zurich, we are looking for a communicative, reliable, and service-oriented personality to support us primarily in customer support while also relieving our Swiss team in day-to-day operations.

Your Tasks

As a working student, you will be part of our Customer Support and Operations team. Your focus will be on direct customer service, processing support requests, and supporting our Swiss team.

• Telephone Customer Support: You will be one of the first points of contact for our customers, taking incoming calls in German and English, and professionally handling their concerns.

• First-Level Support (L1): You will analyze customer inquiries, answer questions about using our platform, and independently resolve simple technical and operational issues.

• Second-Level Support (L2): Depending on your experience and technical understanding, you will also take on further support cases or coordinate them with our international support and development team.

• Ticket Management: You will record, document, and process support requests in our ticketing system, track open cases, and ensure structured follow-up.

• Customer Communication: You will proactively inform customers about the current status of their requests and ensure that their concerns are resolved reliably and promptly.

• Administrative Support: You will support our Swiss team with administrative tasks, internal clarifications, documentation, and other operational activities.

• Customer Onboarding & Installations: If needed, you will help prepare new customer projects and occasionally assist with installations or on-site customer appointments.

• Knowledge Management: You will help create support guides, FAQs, and internal documentation, and continuously improve our knowledge base.

Your Profile

• You are currently studying Business Informatics, Business Administration, Computer Science, Digital Business, or a comparable degree program.

• You enjoy talking on the phone and direct customer contact. You can express yourself well and remain friendly and solution-oriented even with demanding customer inquiries.

• You have very good German and English skills, both written and spoken.

• You have a good basic technical understanding and an interest in software, digital products, and modern technologies.

• You are communicative, patient, and can maintain an overview even in hectic situations.

• You enjoy analyzing problems and finding suitable solutions together with customers.

• Ideally, you have already gained initial experience in customer support, gastronomy, or the IT field – however, this is not a prerequisite.

• You are willing to actively ensure telephone availability for our customers during your agreed working hours.

• A valid driving license category B is a prerequisite upon commencement of employment.

What We Offer You

• Practice Instead of Theory: You will gain valuable experience in customer support and the operational business of a growing SaaS company.

• Direct Customer Contact: You will work with exciting gastronomy companies and take on an important role in customer care.

• Flexible Working Hours: We will coordinate your shifts as much as possible with your studies and our operational support times.

• Responsibility: You will take on responsibility early on and can process your own customer inquiries independently.

• International Environment: You will work closely with our Swiss team as well as international support and development teams.

• Innovative Technologies: You will gain insights into SaaS, payment, POS integrations, and digital ordering solutions.

• Development Opportunities: You can continuously expand your technical and operational knowledge and, in the long term, take on additional responsibility.

• Dynamic Team: You can expect flat hierarchies, short decision-making processes, and uncomplicated collaboration.

Interested?

Are you communicative, technically interested, and enjoy actively supporting customers? Do you want to take on responsibility alongside your studies and gain practical experience in an innovative technology company?

Then we look forward to meeting you!

Learn more about us at www.ordermonkey.com.

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