Working Student: Employee Contract Management (all genders)

Across Europe, fleets are under immense pressure. Fuel costs are rising, regulatory requirements are becoming more complex, and the transition to lower-emission vehicles is accelerating. At the same time, around 70% of European companies still manage their fleets with Excel spreadsheets, isolated tools, and processes that were never designed for today's challenges.

Shiftmove makes exactly that easier. We are a profitable B2B SaaS company and Europe's fastest-growing fleet management platform. Formed from the merger of Avrios and Vimcar, we now support tens of thousands of business customers in Germany, France, Spain, Switzerland, Poland, and other European markets. With the recent acquisitions of Optimum and Ocean in France, we have further expanded our presence and strengthened our position in one of Europe's largest fleet markets.

Our AI-powered platform combines real-time vehicle data with intelligent software, enabling companies to procure vehicles smarter, control costs, ensure compliance, and actively shape the mobility transition – all in one place.

About the Role

As a Working Student in Contract Customer Service, you will support our business customers with all questions regarding their contracts, orders, invoices, and cancellations. You will be a central point of contact for their concerns and ensure that inquiries are handled in a friendly, reliable, and solution-oriented manner.

You will work closely with various internal teams such as Customer Success and Logistics, clarify open questions, and forward concerns to the right contact persons. In this way, you will contribute to providing our customers with a seamless customer experience and reliably supporting our internal processes.

What awaits you

• Customer Service: Support of business customers with questions regarding contracts, orders, invoices, and cancellations – by phone and in writing.
• Inquiry Processing: Reception, review, and independent processing of customer inquiries, as well as initiation of necessary next steps.
• Contract Management: Processing of contract-related transactions and reliable, careful implementation of requests and changes.
• Documentation: Structured documentation of customer inquiries, processing statuses, and relevant information in the appropriate systems.
• Collaboration: Close cooperation with Customer Success, Logistics, and other teams, as well as proactive forwarding of inquiries to the right contact persons.

What you bring

• Customer Service Experience: You have initial practical experience in telephone or written customer service, ideally in commercial customer service or a comparable environment.
• Customer Orientation: You work empathetically and service-oriented and enjoy direct contact with customers.
• Communication Skills: You communicate in a friendly, calm, and professional manner, even in challenging situations.
• Digital Affinity: You work confidently with common office applications, quickly familiarize yourself with new tools and systems, and enjoy working digitally.
• Structure & Prioritization: You can process multiple inquiries in parallel, capture information in a structured way, and prioritize tasks meaningfully.
• Languages: You have German language skills at C2 level and English language skills at at least B2 level.

Why this position?

• Onboarding & Development: Structured onboarding and individual coaching tailored to personal strengths, supporting professional and personal development.
• B2B Customer Contact: Collaboration with business customers in a professional and appreciative environment.
• Team Culture: Work in a supportive team where collaboration, exchange, and mutual support are central – not just ticket processing.
• Working Hours: Regular working hours from Monday to Friday (between 09:00 and 18:00), no weekend or public holiday work.

Why Shiftmove?

• Build products with real impact: We solve complex, everyday challenges for thousands of companies across Europe – replacing manual, fragmented fleet processes with data-driven, intelligent solutions that our customers rely on.
• Scale meaningfully: We are a profitable, PE-funded scale-up with strong foundations and a clear vision (1 million vehicles on our platform by 2027) – a rare combination of stability, ownership, and speed.
• Work internationally & collaboratively: With over 30 nationalities, English as the company language, and teams across Europe, collaboration and shared responsibility are firmly embedded in our way of working.
• Grow with autonomy and trust: We invest specifically in product, data, and people – and give you the space to take responsibility, contribute ideas, challenge others, and actively shape how we scale.

Benefits

• Vacation: 30 days
• Workation: Work remotely worldwide for up to 6 weeks per year
• Dog-friendly Office: Four-legged colleagues are welcome here 🐶
• Development: €2,000 annual budget for personal and professional development
• Main Benefits: Urban Sports Club, Hrmony subscription, JobRad, or subsidy for BVG ticket
• Wellbeing: 1 Mental Health Day + access to nilo.health
• For Foodies: Free lunch once a week, bi-weekly Company Breakfast, and drinks & snacks available around the clock 🍕

Administrative Info

• Contract Type: Working Student
• Location: Berlin or Remote (in Germany)
• Work Model: If in Berlin, then hybrid with 2 days per week in the office in the heart of Friedrichshain (Warschauer Straße 57)

We mean it!

With over 40 nationalities, we are united by one thing above all: the shared ambition to make mobility easier for companies. Diverse backgrounds, experiences, and perspectives make our work better.

We don't care if your resume looks perfect. We are interested in people who take responsibility, get things rolling, and are eager to build something together.

Not sure if you meet all the requirements? Apply anyway. And if you need anything during the application process or if adjustments are necessary, just let us know – we'll find a solution.

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