Student Assistant in Customer Enablement & Support

You want to gain practical experience in the field of AI and be part of a real tech team?

Then join Aven8 as a Student Assistant in Customer Enablement & Support. You will help make our customers more successful – with structured knowledge, strong support, and a clear focus on service and scalability. You will work closely with our Customer Success Team without having to take over strategic customer contact yourself. Instead, you will actively shape our Academy and Support processes.

Aufgaben

1. Academy & Help Center

• Setup and maintenance of our help articles, FAQs, and step-by-step guides
• Creation of tutorials and instructions (text and scripts for Loom videos)
• Co-shaping and expansion of our internal learning platform "The 8 Academy"
• Structuring of learning paths, modules, and enablement contents

2. Support (Level 1)

• Processing recurring user questions and support requests
• Initial analysis of technical inquiries (no coding required, but technical understanding helpful)
• Forwarding complex cases to the Customer-Success-Team (Level 2–3)
• Maintenance and expansion of our internal knowledge database

3. Community & Enablement

• Moderation of simple questions in our community
• Gathering and structuring user feedback
• Support for community formats (e.g., best practices, templates)

4. Your contribution to scalability

• You will relieve the Customer-Success-Team of daily tasks
• You will help build and maintain knowledge resources
• You will work on processes that will function for hundreds of users in the long term

Qualifikation

Your Profile

• You are an enrolled student (at least 6 months)
• You work structured, reliable, and self-organized
• You have a good language feel and can present content in a clear manner
• You are digitally inclined and feel comfortable in the software environment
• Bonus: You're interested in AI or have first experiences with tools like Notion, Loom, HubSpot, or helpdesk systems

What we offer you

• A glimpse into the development of a leading AI platform (Aven8)
• Practical experience in customer enablement, support, content, and processes
• A motivated team that supports you and allows you to grow
• Remote work with flexible scheduling (upon agreement)
• Fair compensation, short decision-making paths, and real learning opportunities

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