Helpdesk/IT Operations & Hardware Management (m/w/d) Student

You support us in building and operating a structured hardware and IT operations management. The goal is to shape our internal IT infrastructure efficiently, reliably, and scalable – and ensure that our team can work optimally. At the same time, you relieve the entire team of operational IT issues and take on a central role in the internal helpdesk.

Aufgaben

Hardware Management

• Management of our entire hardware inventory (Laptops, accessories, peripherals)
• Preliminary setup and configuration of devices for new employees (Setup, accounts, access)
• On- and offboarding from a hardware perspective
• Dokumentation and maintenance of inventory lists and device status
• Coordination of repairs, replacement, and procurement

Helpdesk & IT-Support

• First point of contact for internal IT support inquiries
• Support in technical issues (Hardware, software, access, accounts)
• Structuring and prioritizing support requests
• Building and maintaining an internal helpdesk structure and knowledge database

IT-Operations & System Maintenance

• Support in managing user accounts and access rights
• Maintenance and documentation of internal IT tools and systems
• Support in introducing and improving internal IT processes
• Thinking about how our internal IT can be scaled and made efficient

Koordination & Process Improvement

• Tight collaboration with Engineering, Operations, and People Teams
• Support in standardizing and automating workflows
• Identifying and implementing improvements independently

Qualification

Ongoing studies in e.g.:

• Informatik
• Wirtschaftsinformatik
• IT-Security
• or comparable study program

What we value:

• Floated English and good German knowledge (B2)
• You bring 15-20 hours/week time for us
• Interest in IT operations, hardware, and internal IT infrastructure
• Structured, reliable, and independent working style
• Hands-on mentality and pragmatic problem-solving approach
• Friendly, clear communication and service mindset
• Basic technical understanding of operating systems (macOS/Windows)
• First experience with IT support, Teamviewer, accounting, helpdesk, or hardware is beneficial but not a must

Benefits

What you'll learn:

• How internal IT and hardware management are built in a growing tech company
• Practical experience in the helpdesk and IT operations field
• Working on systems and processes with direct impact on the entire team
• Insight into modern SaaS tool landscapes and IT infrastructure
• Responsibility instead of just doing tasks

What we offer:

• Meaningful work with real ownership and visible impact
• Tight collaboration with our Operations Team
• Flexible working hours
• Fair student compensation
• Modern hardware and tools
• Perspective to take on responsibility in the IT operations field long-term

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