Werkstudent:in Customer Support (Dutch)

About Speekly:

Speekly is the largest marketplace for Creator Content in Europe. We work with 100,000+ Creators and 12,000+ Brands together and build the Operating System for Social Content. We are a fast-growing startup with over €6 million in VC funding. We sit in Cologne and are successful in the DACH market, the Netherlands, Italy, and UK.

Our Goal: To be the leading online marketplace for Creator-Content in Europe and enable our customers to source content easily, quickly, and scalable. Our customers should receive the best service. 

You're Invited 🫵

What We're Looking For:

No classical work student:in. But someone who:

• Takes ownership for the satisfaction of our international customers

• Has a desire to learn and improve our software in-depth

• Has a good feeling for Social Media, Trends & Content

• Fluently speaks Dutch and German

What You'll Do:

You're the first point of contact for our Dutch customers:

• You answer all questions about our platform and services

• You support our customers and Content Creators with issues and ensure that collaborations run smoothly and meet our platform's requirements

• You proactively mediate between Brands and Creators when the collaboration doesn't go smoothly

• You recognize up- and cross-selling potential and develop customers further 

• You collect feedback from the Dutch market and bring it directly back to the team

👉 Your Goal: Make our Dutch customers completely satisfied

What You Should Bring:

• Fluently speaks Dutch and German

• You're proactive, independent, and eager to learn and take responsibility

• You can resolve conflicts with empathy and understanding, so that all parties benefit in the end

• You work structured, reliable, and drive things forward yourself

• You're daily on TikTok & Instagram and understand what works

What You'll Get:

• Earnest Responsibility: You take over the first point of contact for our customers and see how they perceive Speekly here.

• Strong Personal Development: You'll be actively coached and receive regular feedback. Our Team Leads will be measured by how well their team develops – your development has clear priority.

• Fast Learning Curve: You'll get insights into how to scale a business as a startup. Perfect if you want to found your own business or take responsibility in a startup later

• Working on a Software Product: You'll work closely with our Tech Team to realize the needs of our customers in our software.

• Setup that Works: Büro in Cologne, flexible working hours, hybrid working (up to 2 days Home Office), hardware of your choice, Urban Sports Club

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