Werkstudent:in Customer Support (d/w/m)

We were founded in 2017 in Germany and are today a global fitness movement with events on five continents, where tens of thousands of athletes participate each season.

To strengthen our Customer Support Team, we are looking for a motivated student assistant (d/w/m) as of February 1st, 2026, who is eager to be our first point of contact and support our athletes and spectators with any questions they may have.

YOUR TASKS

• First Point of Contact: You are the first point of contact for our community. Whether by email or through our ticket system, you answer questions about events, tickets, and our rules.
• Problem Solving: You handle incoming requests independently, prioritize tickets efficiently, and find a quick and friendly solution for each problem.
• Customer Journey: Through your empathetic and proactive communication, you ensure that our athletes feel well taken care of from ticket purchase to the finish line.
• Teamwork: You work closely with international teams and escalate complex cases, if necessary, to the Global Customer Experience Manager.
• Weekend Support: As our events usually take place on weekends, you occasionally support the team on weekends to ensure live support.
• Feedback Loop: You recognize recurring questions or trends and provide this feedback internally to continuously improve our processes.

Your Profile

• Status: You are currently enrolled at a university in BWL, VWL, Sports Management, or similar for at least the 2nd semester in Baden-Württemberg.
• Experience: Ideally, you have already gained some experience in customer contact.
• Mindset: You are communicative, patient, and keep a cool head even when faced with high pressure. Service orientation is in your blood.
• Tech-Stack: You are a digital native. Handling the Google Suite (Gmail, Docs, Sheets) is second nature to you. Knowledge of ticketing tools (e.g., Zendesk) is a plus, but not a must – we'll teach you everything.
• Languages: You communicate confidently and error-free in German and English. Other languages are always welcome at our international company.
• Passion: You have an interest in sports and events and can identify with the HYROX spirit.

WHAT WE EXPECT FROM YOU

• The opportunity to take on responsibility in a rapidly growing, international company with a sporty DNA.
• Flat hierarchies, short decision-making paths, and plenty of room for your ideas.
• A motivated, international team with genuine passion for sports and events.
• A modern office in Top location – directly in Hamburg Altona with excellent connections
• Look forward to a Wellpass membership and discounted lunch directly at the office
• Your Germany ticket is taken care of by us – 100% covered, nationwide mobile
• Employee discount in our HYROX Stores

ARE YOU IN?

If so, we're looking forward to your application. Simply upload your CV without photo as .pdf and answer the questions in the application form. Your contact person is Isabelle (HYROX People).

We are committed to creating an inclusive and respectful work environment. All qualified applicants will be considered for employment without regard to ethnicity, skin color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or other legally protected characteristics. We value diversity and strive to promote equal opportunities for all.

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