Working Student: Customer Support & Community Management | Languages: DE & EN + FR/ IT or PL (m/f/d)

THE JOB

As a working student in Customer Support & Social Media Community Management (m/f/d), your main responsibilities will be:

• You will handle written customer inquiries, not only solving problems but also delighting with fast, clear, and friendly responses. Together with our strong team, you will elevate our customer satisfaction to new heights and make our users feel heard.

• You will moderate and liven up our community on social media (Instagram, TikTok, Facebook). Comments, questions, discussions – you will be in the thick of it, ensuring a positive atmosphere and building a strong relationship with our community.

• Through close collaboration with the Social Media Content & Influencer Marketing Team, you will ensure that questions are answered and our mission is communicated tangibly.

• As an integral part of our Customer Support Team, you will act at the interface between our customers, our marketing, product management, and our logistics.

• You will assist in maintaining our internal knowledge base and Help Center on our website.

THAT'S YOU

If you are passionate about sustainability and highly motivated to make the world a little cleaner with us, then we think you're great! If you also enjoy working proactively and in a team, and you see every challenge, big or small, as an opportunity to become even better – then we're already a little bit smitten. If you finally also possess the following skills and experience, then we are almost certain: This could be the beginning of a great love story!

• You are looking for a working student position with 20 hours per week, where you can both pitch in and learn (for at least 12 months).

• Language skills: You have very good German skills in speaking and writing (C2) and good English skills (B2/C1). You have (very) good French and/or Italian and/or Polish skills (C1), especially in writing.

• You are currently studying for a Bachelor's or Master's degree in Communication/Media Studies, Marketing (Business Administration with a focus on Marketing), Online Marketing / Digital Marketing, Linguistics (German Studies, English Studies), or a comparable field.

• You are a true communication talent – you always find the right tone, are precise, and can explain complex things simply. Even in stressful phases.

• You work conscientiously and quickly.

• Initial experience in customer support is a plus, but your enthusiasm and drive to learn are even more important to us.

THIS IS EVERDROP

Our Mission 💚🌱🌎

We want to change the world – together with you! everdrop's everyday products help people easily reduce their ecological footprint at home. We started in 2020 with our cleaning tabs. Since then, our household and care products have already saved over 20 million single-use plastic bottles and thousands of tons of unnecessary CO2 emissions and chemical raw materials. Since 2023, by the way, we are a certified B Corp. And with your help, we want to take everdrop to the next level. Join our mission – and help us make a sustainable lifestyle so easy that it becomes the new standard in our society.

Our Benefits 🍲💪🏡

• varied, meaningful, and purpose-driven work

• great team spirit and regular team events

• a beautiful, bright, spacious office near the Isar

• an outdoor fitness facility next to the office (usable at any time)

• a monthly voucher of €30 for everdrop products

• family and friends discount codes for everdrop and other Startups for Tomorrow companies

• Membership with FutureBens & Corporate Benefits

• flexible working hours

• Flexibility: We look forward to seeing you in our beautiful office in Munich. If needed, you can work remotely at least once a week.

• an additional 2 days of paid leave per year for your own environmental or non-profit projects ("Green & Social Impact Days") your own MacBook as long as you work at everdrop

Our Values 💛🏳️‍🌈🤝‍

At everdrop, we want to live a culture of inclusion, diversity, and equal opportunity. The commitment to making the world a little better is part of our daily actions. Above all, we want to promote awareness for our planet and for other people.

An example of how we want to create awareness at the workplace: Menstruating colleagues who suffer from pain can easily take one or more "Power Days", additional paid days off. And that without questions, without justifications. Another example: Our "Green & Social Impact Days” are two additional paid days off per year that you can dedicate to your own projects for the environment or for your community.
We also try to be as mindful as possible in our hiring process.

We treat every person equally, regardless of origin, gender, religion, age, appearance, language, culture, nationality, marital status, sexual orientation, or physical disability.

We are certainly not perfect – but we want to get better every day and learn something new with every step. That's what every journey is about. Are you coming along?