Working Student: Customer Success (all genders)

Too easy is boring! Together we have the mission to drive the energy transition. We love what we do and no topic is too big for us. We take responsibility for our work and grow with every new task. In short: Own it, love it, grow with it.

We are a down-to-earth team of coffee and mate lovers. Our geek humor results in ritualistic use of emojis and encyclopedic exploration of useless knowledge. More than 200 envelians with over 20 different nationalities are already on board. Join us and grow with us!

We are looking for a working student to support our Customer Success Team in Cologne.

In this role, you will gain practical insights into working with our customers, actively participate in customer projects, and support experienced Customer Success Managers with standard training and webinars.

• You will support our Customer Success Managers in customer projects and guide customers in a structured and solution-oriented manner.
• You will take on your own task packages in customer contact, including:
  • Preparing information
  • Documenting results
  • Following up on next steps
  • Preparing customer-specific content
• You will support online training and webinars for new users of our platform.
• Together with experienced Customer Success Managers, you will participate in standard training and feature update webinars and learn to convey content understandably and close to the customer.
• You will work closely with the Customer Success Team and gain insights into customer support, the digital energy industry, and our software solutions.

• You are fluent in German and have good English skills.
• You are studying for a Bachelor's or Master's degree with a technical focus, e.g., Electrical Engineering, Industrial Engineering, Energy Economics, Renewable Energies, or a comparable field of study.
• You are hands-on, work independently, and enjoy finding practical solutions.
• You enjoy working with customers and users and have a good sense of their needs.
• You enjoy preparing information, training sessions, and meetings, and documenting results in an understandable and structured manner.
• You are proficient in MS Office and ideally have experience with tools like Notion, HubSpot, or similar CRM/documentation tools.
• You are interested in Customer Success, digital products, and the energy industry, and want to develop further in an open-minded team.

• Flexible working within Germany: hybrid, remote, or from our beautiful office in Cologne
• Remote work from abroad: up to three months per year from anywhere within the EU or USA
• 20 vacation days + 3 additional company days
• Support for your health through cooperation with various sports providers
• Professional support for your mental health through our partner nilo – for you and your family
• Flexible monthly mobility budget (e.g., for JobRad or public transport)
• Time and resources for your personal and professional development
• Regular Tech & Growth Talks for internal knowledge exchange
• Large Working Student Network
• Regular Company and Team Events

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