Working Student Position - Technical Customer Support / IT Support

Projektron GmbH develops and markets the web-based project management software BCS. More than 130 employees at five locations in Germany ensure the support of our over 820 customers throughout Europe as well as the continuous further development of our software.

Starting immediately, we are looking for working students for our IT Support at our main location in Berlin, with 16 to 20 hours per week.

We particularly encourage women to apply to us.

Tasks

The team of Technical Customer Support handles 13,000 technical inquiries and customizations annually via the ticket system integrated into BCS.

As part of your working student activities, you will have the opportunity to gain practical experience with one of the best employers in Berlin-Brandenburg. In the following areas, you could support Technical Customer Support:

• Joint review and classification of tickets, checking feasibility and estimating the effort of customer inquiries

• Acting as an interface between customers, our consultants, and development

• Communication with key users of the customers and taking over 2nd Level Support

• Writing XML files and implementing tailor-made requirements using the Web Config Editor

• Performing remote installations for the customer as well as managing the instances of our automated hosting

The onboarding, which lasts at least three months, takes place at our headquarters in Berlin during semester breaks.

Qualifications

• Enrolled in one of the following fields: (Business) Informatics, Economics, Business Administration, Industrial Engineering, Natural Sciences, or similar

• Very good academic performance

• Friendly demeanor as well as independent and results-oriented work style within the team

• Interest in software implementation projects and project management

• Experience in using application software is an advantage

• Good English language skills are an advantage

Benefits

• Work-Life-Balance: flexible working time models, 30 days of vacation, sabbatical, mobile working & workation

• Modern Offices: sit-stand desks, bright and quiet rooms, ergonomic workstations

• Flat Hierarchies & Open Communication Culture: short decision-making processes, agile working, onboarding including mentoring program, equal opportunities

• Employee Events: lectures and workshops, game nights, crafting, staff meetings, barbecues on the rooftop terrace

• Sports & Health: Kicker league, table tennis, yoga, supplementary dental insurance, bicycle storage, running training, showers, Urban Sports Club, JobRad leasing

• Further Advantages: Public transport company ticket, company pension & disability insurance, shared dining area, muesli bar, organic fruit and drinks

Projektron GmbH offers a future-oriented human resources policy oriented towards equal opportunities, which has been awarded the BestPersZertifikat, the BestPersAward, the TOTAL-E-QUALITY Seal of Approval, the price for Companies for Family, and by Great Place to Work. We are committed to equal opportunities in employment and encourage women to apply.

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