Werkstudentenstelle - IT Support / Technische Kundenbetreuung

The Projektron GmbH develops and markets the web-based project management software Projektron BCS. To support our over 820 customers worldwide and continuously develop our software, more than 130 employees work at five locations in Germany.

We are looking for students for our IT Support with 16 to 20 hours per week at our main location in Berlin.

We particularly encourage women to apply.

Aufgaben

The team of the Technische Kundebetreuung supports over 13,000 technical inquiries and adjustments annually through the ticket system integrated into Projektron BCS.

In your work-study position, you will have the opportunity to gain practical experience with one of the best employers in Berlin-Brandenburg. You can support the Technical Customer Support in the following areas:

• Joint viewing and classification of tickets, checking feasibility and estimating the effort required for customer inquiries
• Serving as an interface between customers, our advisors, and development
• Communicating with key users and taking over 2nd-level support
• Writing XML files and implementing precise requirements using the Web Config Editor
• Performing remote installations for customers and maintaining instances of our automated hosting

The minimum three-month induction period will take place at our main location in Berlin during the semester breaks.

Qualifikation

• Matriculation in one of the following fields: (Business-) Informatics, Economics, Business Administration, Engineering, Natural Sciences or similar
• Very good grades in your studies
• Friendly demeanor and independent and result-oriented work style in a team
• Interest in software introduction projects and project management
• Experience using application software is an advantage
• Good English skills are an advantage

Benefits

• Work-Life-Balance: flexible working hours, 30 days of vacation, sabbatical, mobile work & Workation
• Familienfreundlich: family liaison officer, paid childcare leave, family day, care days for sick relatives
• Moderne Büros: sit-stand desks, bright and quiet rooms, ergonomic working places
• Flache Hierarchien & offene Kommunikationskultur: short decision-making processes, agile work, induction including mentoring program, equal opportunities
• Mitarbeiter-Events: lectures and workshops, game night, crafting, employee meetings, grilling on the rooftop garden
• Sport & Gesundheit: soccer league, table tennis, yoga, dental insurance, bike storage room, running training, showers, urban sports club, job bike leasing
• Weitere Vorteile: company ticket for public transportation, bAV & BU, shared dining area, muesli bar, organic fruit and beverages
• Individual annual further education

The Projektron GmbH offers forward-thinking, equality-oriented personnel policy that has been recognized with the BestPersZertifikat, the BestPersAward, the TOTAL-E-QUALITY-Prädikat and the Prize for Family-Friendly Company, as well as the award from Great Place to Work. We advocate for equal opportunities in the workplace and encourage women to apply.

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