IT Support / Technical Customer Support Position

The Projektron GmbH develops and markets the web-based project management software Projektron BCS. To support our over 820 customers across Europe and continuously develop our software, more than 130 employees work at five locations in Germany.

We are currently looking for students to join our IT Support team with 16-20 hours per week at our main location in Berlin.

We particularly encourage women to apply.

Tasks

The Technical Customer Support Team handles approximately 13,000 technical inquiries and adjustments annually through the integrated ticket system in Projektron BCS.

In your work-study position, you will have the opportunity to gain practical experience with one of the best employers in Berlin-Brandenburg. You can support the Technical Customer Support team in the following areas:

• Reviewing and classifying tickets, assessing feasibility and estimating workload for customer inquiries
• Serving as an interface between customers, our consultants, and development teams
• Communicating with key users of our customers and taking over 2nd-level support
• Writing XML files and implementing specific requirements using the Web Config Editor
• Performing remote installations for customers and maintaining instances of our automated hosting

The minimum three-month onboarding period will take place at our main location in Berlin during the semester breaks.

Qualification

• Enrollment in one of the following fields: (Business-) Informatics, Economics, Business Administration, Engineering, Natural Sciences or similar
• Excellent academic performance
• Friendly demeanor and independent, result-oriented work style within a team
• Interest in software implementation projects and project management
• Experience with application software is an advantage
• Good English skills are an advantage

Benefits

• Work-Life-Balance: flexible working hours, 30 days of vacation, sabbatical, mobile work & workation
• Familienfreundlich: family liaison officer, paid childcare leave, family day, care days for sick relatives
• Moderne Büros: sit-stand desks, bright and quiet rooms, ergonomic working places
• Flache Hierarchien & offene Kommunikationskultur: short decision-making processes, agile work, onboarding including mentoring program, equal opportunities
• Mitarbeiter-Events: lectures and workshops, game night, crafting, employee meetings, grilling on the rooftop
• Sport & Gesundheit: soccer league, table tennis, yoga, dental insurance, bike storage, running training, showers, urban sports club, job bike leasing
• Weitere Vorteile: company ticket for public transportation, bAV & BU, shared dining area, snack bar, organic beverages and snacks
• Individual annual further education

The Projektron GmbH offers forward-thinking, equality-oriented personnel policy that has been recognized with the BestPersZertifikat, the BestPersAward, the TOTAL-E-QUALITY-Prädikat, the Prize for Family-Friendly Companies, and by Great Place to Work. We advocate for equal opportunities in the workplace and encourage women to apply.

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