Werkstudent Technical Customer Success (m/w/d)

Part-time / Werkstudent (Remote & Berlin-Mitte)

The meetyoo conferencing GmbH is a professional provider of webcasts, virtual events, and telephone conferences. Over 3,000 customers of all sizes and industries rely on our solutions.

From the Berlin office to global screens of our customers: To support our operations team, we are looking for a technically savvy and communication-strong Werkstudent (m/w/d) as soon as possible.

Aufgaben

As part of our Customer Success Team, you will be the director behind the scenes and the friendly face for our customers. You connect technical understanding with service mentality.

• Webcast & Event Operations: You ensure a smooth technical flow of webcasts and streams. You set up platforms, structure audio events, and create accounts for customers.
• Speaker Enablement & Training: You conduct kick-off calls and technical training with speakers through. You take away their nervousness, explain our tool, and ensure that image and sound are perfect.
• Live-Support & Regie: During the live session, you monitor the webcast, steer the direction, and help competently and calmly in technical challenges (e.g., speaker login problems).
• Customer Service: You are responsible for answering service questions around the topic of webcasting via email and phone. Together with the project manager, you advise customers on optimal implementation.
• Content Finishing: After the event, you take care of the follow-up work. You edit live contributions (simple cut), set them