Working Student Product Design (m/f/d)

Gain practical experience in an international B2B SaaS environment during your studies while also learning how modern support processes can be made more efficient with digital tools and AI? Then this working student role in Supplier Sustainability Support (m/f/d) is exactly right for you.

In this role, you will support suppliers and B2B users with their inquiries, ensure clear communication in German, English, and other languages, and help further develop support processes. You will gain insights into sustainability, product compliance, and digital supply chain processes, and work in an international team that supports each other and learns together.

We look forward to hearing from you!

• Support for suppliers and B2B users with support inquiries regarding our platform
• Written response to inquiries in various languages – clear, careful, and service-oriented
• Identification of recurring questions, operational errors, or process gaps and forwarding relevant insights to the team
• Participation in the further development and documentation of support processes
• Support for digital and AI-supported process improvements
• Flexible support where additional capacity is needed in the team

Experience & Professional Focus

• Ongoing studies at a state-recognized university in Germany
• Availability of 20 hours per week during term time
• Ideally, at least 1.5 years of study remaining
• Interest in sustainability, supply chains, ESG, digital platforms, or B2B communication
• Initial practical experience in a B2B environment, SaaS, or with digital tools is a plus, but not a requirement

Technical / Methodological Competencies

• Proficient in using digital tools and willingness to quickly learn new systems
• Ability to capture information in a structured manner, document it clearly, and process it reliably
• Careful working style with an eye for linguistic accuracy, clear formulations, and details
• Initial exposure to AI tools, process automation, or support systems is helpful, but not mandatory

Work Style & Mindset

• Enjoy learning new things and familiarizing yourself with new technologies and processes
• Reliable, accurate, and solution-oriented working style
• Team orientation and willingness to support where help is needed
• Concentration and diligence even with recurring or detailed tasks
• Service-oriented attitude and the ambition to truly help users

Communication & Collaboration

• Fluent German and English skills in speaking and writing, further language skills are a plus
• Friendly, clear, and professional communication with B2B users
• Enjoy interacting with people from different countries and company contexts
• Openness to feedback and enjoyment of developing better solutions together with the team

• Exciting tasks with meaning: Work that is not only fun but also has real significance – combined with excellent earning potential
• Agile work atmosphere: Work in an international environment with strong growth, offering long-term development opportunities and space for your potential
• GreatTeam: A professional and warm team that is looking forward to meeting you
• Flexibility:We know that your studies come first and are happy to accommodate your schedule with our flexible working hours
• Flat hierarchies: Successfully implement your own ideas and actively shape things
• Modern work environment: Inspiring office spaces in the heart of Munich and the flexibility to also work remotely in home office or anywhere in Germany

Please apply exclusively via our online application portal. This ensures a smooth and fair process for all candidates. Applications submitted by email will not be considered. Thank you for your understanding.

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