PCS Systemtechnik GmbH
1 month ago
Working Student (m/f/d) User Experience & Knowledge Management with AI Focus
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- PCS Systemtechnik GmbH
- Location
- München Germany
- Posted
- 1 month ago
Job description
Access control and time recording reimagined: With DEXIOS, we combine both in a modern, cloud-based platform – rule-based, transparent, and directly in the browser. To ensure our customers can utilize these possibilities in the best possible way, more than just pure technology is needed: a platform that explains itself intuitively, actively guides users, and makes complex processes as simple as possible. As a working student (m/f/d), you will help shape exactly that: You will develop modern onboarding and help concepts for DEXIOS together with the team, analyze real user behavior, and build smart, AI-supported wizards and self-service functions that make our customers' everyday lives easier. If you're eager to combine UX thinking, user research, and the use of AI in a real product environment, you've come to the right place! Your tasks
- UX Research & Usability: You will conduct usability tests and user journey analyses, identify optimization potential based on real user feedback, and thus drive continuous improvement.
- User Guidance & Onboarding: You will integrate modern, AI-supported user guidance approaches into DEXIOS – e.g., an intelligent chatbot, interactive product tours, in-app help, and checklists – and develop smart service functions from them for optimal user navigation on the platform.
- AI-supported Knowledge Management: You will support the development of a modern knowledge platform for our project and be involved in building modern, sustainable AI-supported knowledge structures.
- User Content & Documentation: You will create documentation, tutorials, and help texts for service functions – AI-supported and target-group-oriented.
- You will structure your ideas and content in GitHub, record them in the ticket system, and support their subsequent transfer into the roadmap or development backlog.
- You are studying UX/Interaction Design, Media Informatics, Computational Linguistics, (Business) Informatics, Human-Computer Interaction, Communication Design, or a comparable field of study.
- You have a strong affinity for modern UX/UI concepts, accessibility, and user-centered design – ideally complemented by initial practical experience, e.g., from internships, projects, or working student positions.
- You understand the possibilities that AI integrations offer in digital products and proactively use AI in your own work.
- Through initial practical experience or your studies, you bring a customer-centric product understanding and consistently think about user guidance solutions from the user's perspective.
- You communicate fluently in German (C1/C2) and have good English skills – for technical documentation as well as for creating user content.
- You work in a structured, self-reliant manner and enjoy working in an interdisciplinary team.
- Furthermore, you communicate clearly, question existing solutions, and at the same time have the initiative to drive topics forward independently.
- You have a strong awareness of information security. You are willing to support PCS within the framework of ISO 27001, thereby recognizing and minimizing risks in data handling.
- A highly motivated team that stands for cohesion and appreciation.
- A work environment with flat organizational structures, plenty of room for your own ideas, and the chance to gain sustainable experience.
- A balanced work-life balance, an attractive income during your studies, flexible working hours through flextime, and the option to work partially from home after onboarding.
- Further benefits such as a company fitness program, team and company events, and much more round off our offer.
Required skills
- documentation
- german language
- github
- ai
- team
- projects
- independent work
- risk management
- onboarding
- english language
- digital products
- interdisciplinary team
- artificial intelligence
- flexible working hours
- user experience
- ai integration
- work-life balance
- customer-centric
- team events
- technical documentation
- home office
- self-service
- information security
- human-computer interaction
- roadmap
- iso 27001
- accessibility
- knowledge management
- business informatics
- data handling
- user-centered design
- company events
- usability testing
- interaction design
- informatics
- company fitness
- chatbot
- ux research
- ticket system
- structured work
- user guidance
- internships
- tutorials
- working student
- communication design
- product understanding
- computational linguistics
- media informatics
- product tours
- flextime
- organizational structures
- user journey analysis
- in-app help
- knowledge platform
- development backlog
- ux/ui concepts
- working student positions
- user content
- attractive income
Interested in this position?
Create your free account and tailor your CV to match this job.