Working Student (m/f/d) User Experience & Knowledge Management with AI Focus

Part Time Entry Level

Job description

Access control and time recording reimagined: With DEXIOS, we combine both in a modern, cloud-based platform – rule-based, transparent, and directly in the browser. To ensure our customers can utilize these possibilities in the best possible way, more than just pure technology is needed: a platform that explains itself intuitively, actively guides users, and makes complex processes as simple as possible. As a working student (m/f/d), you will help shape exactly that: You will develop modern onboarding and help concepts for DEXIOS together with the team, analyze real user behavior, and build smart, AI-supported wizards and self-service functions that make our customers' everyday lives easier. If you're eager to combine UX thinking, user research, and the use of AI in a real product environment, you've come to the right place! Your tasks

UX Research & Usability: You will conduct usability tests and user journey analyses, identify optimization potential based on real user feedback, and thus drive continuous improvement.
User Guidance & Onboarding: You will integrate modern, AI-supported user guidance approaches into DEXIOS – e.g., an intelligent chatbot, interactive product tours, in-app help, and checklists – and develop smart service functions from them for optimal user navigation on the platform.
AI-supported Knowledge Management: You will support the development of a modern knowledge platform for our project and be involved in building modern, sustainable AI-supported knowledge structures.
User Content & Documentation: You will create documentation, tutorials, and help texts for service functions – AI-supported and target-group-oriented.
You will structure your ideas and content in GitHub, record them in the ticket system, and support their subsequent transfer into the roadmap or development backlog.

Your profile

You are studying UX/Interaction Design, Media Informatics, Computational Linguistics, (Business) Informatics, Human-Computer Interaction, Communication Design, or a comparable field of study.
You have a strong affinity for modern UX/UI concepts, accessibility, and user-centered design – ideally complemented by initial practical experience, e.g., from internships, projects, or working student positions.
You understand the possibilities that AI integrations offer in digital products and proactively use AI in your own work.
Through initial practical experience or your studies, you bring a customer-centric product understanding and consistently think about user guidance solutions from the user's perspective.
You communicate fluently in German (C1/C2) and have good English skills – for technical documentation as well as for creating user content.
You work in a structured, self-reliant manner and enjoy working in an interdisciplinary team.
Furthermore, you communicate clearly, question existing solutions, and at the same time have the initiative to drive topics forward independently.
You have a strong awareness of information security. You are willing to support PCS within the framework of ISO 27001, thereby recognizing and minimizing risks in data handling.

What we offer

A highly motivated team that stands for cohesion and appreciation.
A work environment with flat organizational structures, plenty of room for your own ideas, and the chance to gain sustainable experience.
A balanced work-life balance, an attractive income during your studies, flexible working hours through flextime, and the option to work partially from home after onboarding.
Further benefits such as a company fitness program, team and company events, and much more round off our offer.

Required skills

documentation german language github ai team projects independent work risk management onboarding english language digital products interdisciplinary team artificial intelligence flexible working hours user experience ai integration work-life balance customer-centric team events technical documentation home office self-service information security human-computer interaction roadmap iso 27001 accessibility knowledge management business informatics data handling user-centered design company events usability testing interaction design informatics company fitness chatbot ux research ticket system structured work user guidance internships tutorials working student communication design product understanding computational linguistics media informatics product tours flextime organizational structures user journey analysis in-app help knowledge platform development backlog ux/ui concepts working student positions user content attractive income

Working Student (m/f/d) User Experience & Knowledge Management with AI Focus

Job description

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